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For Companies At a Glance
- Tasks: Provide top-notch technical support and maintenance for automation systems worldwide.
- Company: Join Mpac, a global leader in innovative automation solutions.
- Benefits: Competitive salary, travel opportunities, and a culture of growth and collaboration.
- Why this job: Be a key player in enhancing automation for major global brands.
- Qualifications: Technical expertise in electrical, mechanical, or mechatronic systems.
- Other info: Dynamic role with opportunities for international travel and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer – Automation & Packaging Solutions
Join a global innovator shaping the future of automation. At Mpac, we’re not simply building machines, we’re engineering smarter, faster, cleaner automation solutions that help the world’s biggest brands keep moving. With over 100 years of innovation behind us, we design and support cutting-edge packaging and automation technology across the food, beverage, healthcare, pharmaceutical, medical device and clean-energy sectors.
Our culture is built on collaboration, curiosity and continuous improvement. We empower our people to take ownership, push boundaries and grow their careers in a truly global environment.
The Opportunity
We’re looking for a Field Service Engineer who’s passionate about problem solving, supporting customers, and keeping high performance automation systems running at their best. In this hands-on role, you’ll deliver world-class service through:
- Planned preventative maintenance
- On-site troubleshooting and repairs
- Continuous improvement initiatives
- Technical training for end users
- Full machine analysis to drive maximum productivity
You’ll be a key technical partner to our customers, ensuring they get the very best out of their equipment—wherever they are in the world.
What You’ll Do
Technical Support & MaintenanceAct as a first-line technical expert, always presenting yourself with professionalism and positivity. Carry out diagnostics, repairs and complex maintenance tasks across electrical, mechanical and mechatronic systems. Identify improvement opportunities and propose proactive solutions to enhance machine performance.
Customer ExcellenceDeliver high-quality technical training and advice on-site. Maintain detailed service reports and update internal teams on progress and issues. Support customers remotely via phone, email or online tools. Promote after-sales services and highlight areas for future support.
Safety & ComplianceWork safely, following all Health & Safety regulations and best practices. Use correct PPE and contribute to creating a safe, risk-controlled environment. Apply sound understanding of PUWER, COSHH, safe isolation (LOTO) and other key safety standards.
TravelTravel worldwide to support customers (valid UK passport and full driving licence required). Manage your own workload effectively, prioritising tasks in a fast-moving environment.
Field Service Engineer in Tadcaster employer: Mpac Group
Contact Detail:
Mpac Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Tadcaster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mpac on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be troubleshooting and maintaining complex systems, make sure you can talk confidently about your experience with electrical, mechanical, and mechatronic systems. We want to see that you're ready to tackle those challenges head-on!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of specific examples where you've identified improvement opportunities or proposed solutions in past roles. This will demonstrate your proactive approach and align perfectly with what Mpac is looking for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re genuinely interested in joining the Mpac team and contributing to their innovative culture.
We think you need these skills to ace Field Service Engineer in Tadcaster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for problem-solving and customer support shine through. We want to see how you connect with our mission of delivering top-notch automation solutions!
Tailor Your Experience: Make sure to highlight relevant experience in technical support and maintenance. We love seeing how your background aligns with the hands-on nature of the Field Service Engineer role, so don’t hold back!
Be Professional Yet Approachable: Your written application should reflect professionalism while also being friendly. We value a positive attitude, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at Mpac!
How to prepare for a job interview at Mpac Group
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Brush up on the specific automation and packaging technologies mentioned in the job description. Be ready to discuss your experience with electrical, mechanical, and mechatronic systems, and think of examples where you've successfully diagnosed and repaired issues.
✨Showcase Your Problem-Solving Skills
This role is all about troubleshooting and finding solutions. Prepare to share specific instances where you've identified improvement opportunities or implemented proactive solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Emphasise Customer Excellence
Customer service is key in this position. Think about how you can convey your commitment to delivering high-quality support. Prepare examples of how you've trained users or provided exceptional service, and be ready to discuss how you maintain communication with clients during and after service calls.
✨Safety First, Always
Understanding safety regulations is crucial for this role. Familiarise yourself with PUWER, COSHH, and safe isolation practices. Be prepared to discuss how you ensure compliance and create a safe working environment, as this will show your potential employer that you take safety seriously.