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- Tasks: Support end-users with maintenance, training, and machine analysis in various sectors.
- Company: Join a dynamic team improving productivity in healthcare, clean energy, and more.
- Benefits: Enjoy opportunities for travel, hands-on experience, and a focus on health and safety.
- Why this job: Make a real impact while developing your technical skills in a fast-paced environment.
- Qualifications: UK passport and driving license required; technical knowledge preferred.
- Other info: Be part of a culture that prioritizes customer satisfaction and proactive solutions.
The predicted salary is between 36000 - 60000 £ per year.
As a Field service engineer you will be supporting the end-user through planned and preventative maintenance contracts, on site training, continuous improvements and full machine analysis improving high level productivity within the pharmaceutical,healthcare,medical device, clean energy and FMCG sectors.
Core Functions
- Provide full line technical support
- Carry out maintenance, repairs and diagnostic activities
- Provide proactive solutions for improved productivity
- Ensure health, safety and welfare is a priority at all times
- Electrical & Mechanical fault finding
- To attend training when necessary
- Liaise with the service team leader and service support engineer on all issues and work progress
- Comply with and monitor health and safety requirements to eliminate or reduce risks.
Core Deliverables
- Provide support in house by responding to issues over the phone, email or online maintaining a detailed report of the requests and processes
- Carry out in depth maintenance processes on time with a ‘right first time’ culture
- Promote after sales services and identify areas of work using technical awareness on site
- Provide detailed written reports of all activities to the service team leader
- Adhere to work health & safety at all times
- Maintain high level customer satisfaction
- Ability to travel world wide at short notice ( UK passport and driving licence are required)
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Field Service Engineer employer: Mpac Group
Contact Detail:
Mpac Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to highlight your technical skills and experience in both electrical and mechanical fault finding. This is crucial for a Field Service Engineer role, as you'll be expected to diagnose and repair issues efficiently.
✨Tip Number 2
Emphasize your ability to work under pressure and manage time effectively. Since you'll be carrying out maintenance processes on time, showcasing your organizational skills can set you apart from other candidates.
✨Tip Number 3
Demonstrate your commitment to health and safety practices. Given the importance of compliance in this role, sharing examples of how you've prioritized safety in previous positions will resonate well with us.
✨Tip Number 4
Be prepared to discuss your experience with customer service. High-level customer satisfaction is key, so having examples of how you've successfully interacted with clients or resolved their issues will be beneficial.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of a Field Service Engineer. Highlight your experience in maintenance, repairs, and technical support relevant to the pharmaceutical and healthcare sectors.
Tailor Your CV: Customize your CV to emphasize your technical skills, particularly in electrical and mechanical fault finding. Include specific examples of how you've improved productivity or provided proactive solutions in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the industry. Mention your commitment to health and safety, and provide examples of how you've ensured customer satisfaction in past positions.
Highlight Relevant Experience: In your application, be sure to detail any experience you have with planned and preventative maintenance contracts, as well as your ability to travel and work under pressure. This will demonstrate your readiness for the demands of the job.
How to prepare for a job interview at Mpac Group
✨Show Your Technical Expertise
Be prepared to discuss your technical skills in detail, especially related to electrical and mechanical fault finding. Highlight any relevant experience you have in the pharmaceutical or healthcare sectors, as this will demonstrate your ability to handle the specific challenges of the role.
✨Emphasize Safety Awareness
Since health and safety is a priority, be ready to talk about your understanding of safety protocols and how you've implemented them in past roles. Share examples of how you've ensured compliance and reduced risks in your previous work environments.
✨Demonstrate Problem-Solving Skills
Prepare to provide examples of how you've proactively identified issues and implemented solutions to improve productivity. This could include specific maintenance tasks or training sessions you've conducted that led to measurable improvements.
✨Communicate Effectively
As you'll be liaising with various team members, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you maintain detailed reports and updates for your team.
