At a Glance
- Tasks: Install and maintain smart meters while delivering top-notch customer service.
- Company: Join MPAAS, a leading Meter Operator with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, private medical care, and generous holiday allowance.
- Other info: Opportunities for career growth and mentoring new engineers.
- Why this job: Be part of a dynamic team making a real difference in energy efficiency.
- Qualifications: 12 months+ experience as a Dual Fuel Smart Meter Engineer preferred.
The predicted salary is between 30000 - 40000 £ per year.
MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy supplier; the ones who visit your home or business and our qualified Dual Fuel Meter Installers undertake the installation. In addition to this we also undertake revenue protection work for our energy suppliers. That’s why we pride ourselves in delivering first class customer service to all of our consumers. From the point of booking through to installation our personalised consumer journey keeps everyone informed every step of the way.
As an I&C Dual Fuel Engineer, you will be required to travel around a specified area, delivering an exceptional customer service experience to our client’s customers who you will engage with daily. You will be technically competent, able to safely install various types of smart meters whilst advising customers on the benefits of smart meters in a clear and coherent manner. We are looking for the best engineers who are ideally experienced in mentoring new starters on the best practice technical excellence standards following their initial induction. You'll be proactive, and always keen to find new and efficient ways to make your role safer and more efficient.
- Installation and maintenance of industrial and commercial meters
- Working on both single and three phase meters
- Other related duties as required by the metering department
- Interaction and liaison with the delivery support team
- Maintain safety standards and follow working procedures
- Control and manage stock
- Any other duties as required
This role will sit within our Commercial Smart Meter Operations department working on our Industrial & Commercial contract.
What we are ideally looking for in you:
- Ideally 12 months+ experience as a Dual Fuel Smart Meter Engineer
- CCN1/CMA1 + MET1 or Level 2 Diploma in Smart Metering
- 3 phased qualified and experienced
- EUSR Card – Ideal but not essential
- Strong customer service skills - No day will be the same and you will be interacting with a number of different people. We need someone to be able to speak with customers in the right way to make sure customers feel valued and that their installation goes smoothly.
- A full, manual driving licence with no more than 6 points
The Salary & Terms applicable for this role:
- London Weighting: £4,000 (If inside the M25)
- Attendance Bonus: £300 per month
- Annual Leave: 31 days (including bank holidays), increasing with yearly service up to max of 33 days
- Holiday Buy & Sell Scheme: Purchase up to 5 extra days of annual leave
- My Staff Shop: Over 1000 retailers where you can receive discounts of up to 40% across food, entertainment, cinema, days out, holidays, fashion, tech, and more. This will also come with a Health & Wellbeing Cashback Plan.
- Life Assurance: 2x your annual salary will be paid if the most unfortunate was to happen.
Please note anyone for this role must complete a DBS and EUSR (If applicable) Check.
We are an equal opportunities employer and believe in treating people with equal respect. The business wouldn’t succeed without you. That being said, if you need us to make any kind of adjustment to accommodate your needs, then let us know.
Location: South East London
Benefits: Company Vehicle, Bonus, Private Medical Care, Holiday Buy & Sell Scheme, Life Assurance
Contact name: Gareth Cottom
Contact email: gareth.cottom@mpaas.co.uk
Contact phone: 07926580113
I&C Smart Meter Engineer employer: MPAAS Ltd
MPAAS is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where team collaboration and customer service excellence are at the forefront. With competitive benefits such as a company vehicle, generous annual leave, and a holiday buy and sell scheme, employees in South East London can thrive both personally and professionally while making a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land I&C Smart Meter Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on MPAAS. Understand their values and what they stand for in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to smart meter installations and customer service. Think about how you can highlight your experience and skills, especially if you've mentored others before. We want to see that you can communicate clearly and effectively.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. Whether it's a tricky installation or a customer complaint, we love to hear about how you’ve turned a tough situation into a positive outcome.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows that you’re engaged and keen to learn more about the role and the team. Plus, it’s a great way to figure out if MPAAS is the right fit for you!
We think you need these skills to ace I&C Smart Meter Engineer
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience as a Dual Fuel Smart Meter Engineer. We want to see your technical competencies and any mentoring experience you have. Tailor your application to showcase how you've delivered exceptional customer service in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your qualifications and experiences. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Connect with Our Values:We pride ourselves on delivering first-class customer service, so make sure your application reflects this. Share examples of how you've gone above and beyond for customers in previous roles. Show us that you understand the importance of a personalised consumer journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at MPAAS Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge about smart meters, especially the installation and maintenance of both single and three-phase meters. Be ready to discuss your experience with CCN1/CMA1 + MET1 qualifications and how they relate to the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to explain how you would communicate the benefits of smart meters clearly and effectively to customers.
✨Show Your Team Spirit
Even though you'll be working independently, MPAAS values teamwork. Be prepared to share instances where you've collaborated with others or mentored new starters. Highlight your willingness to help out fellow engineers when needed.
✨Safety First
Familiarise yourself with safety standards and procedures relevant to the role. Be ready to discuss how you ensure safety in your work and any proactive measures you've taken to improve safety and efficiency in past roles.
