Service Assistant: Car Parking Assistant

MPA are currently recruiting a Service Assistant for our public service client based in Lisburn. The post holder will carry out a range of Security, Car Parking and Portering duties which lie within the post holder’s remit in an efficient and customer focused way and strictly follow the Core Values and Behaviours of our client. This will include but is not limited to the protection of people and property, preventing and detecting crime, and fully supporting clinicians as required.

Location: Lisburn - Lagan Valley Hospital

Hours of Work: Monday – Friday

Salary: £12.75 per hour

KEY DUTIES / RESPONSIBILITIES

• Security Service Assistants will carry such equipment which is required to enable the successful completion of their function.
• Maintain the Support Services Uniform Policy ensuring high standards of appearance at all times.
• Correctly use personal protective equipment/clothing issued by the Trust.
• Ensure that all security equipment, including radio sets, are in working order and report any loss or damage to the security supervisor.
• Adhere to and act within guidance set out in Trust Policies and Procedures.
• Assist in the investigation of and report incidents, accidents and losses in line with Departmental/Trust Policy.
• Ensure that Health and Safety Regulations are observed.
• Report faults and security breaches in line with trust guidance.
• Patrol the site either by foot or in a vehicle as required and in accordance with information, instruction and training.
• Respond to reported incidents as directed by the line manager (usually supervisor) or service user as appropriate.
• Respond immediately to calls for security assistance, take notes of as much relating detail as possible to enable completion of necessary logs/reports and retain evidential material where appropriate.

In situations where:

• Assault has taken place or is taking place.
• Patients are being assessed under the Mental Capacity Act and may be at risk to themselves or others.
• Staff or patients are in fear of physical harm.
• Theft or other criminal activity is alleged to have taken place.
• There has been a report of a confirmed fire, security staff will take direction from the person in charge where there is a risk to patients and their evacuation is considered.

When attending an incident, Security Service Assistants will take action within the limits of what is provided by training in relation to Legal Powers and Management of Aggression and Potential Aggression (MAPA) and ensure that those who are held under Deprivation of Liberty as determined by the Mental Capacity Act, remain in the care of clinicians. They will seek assistance from the PSNI to deal with persons allegedly offending Public Order (NI) Order legislation and liaise with the PSNI as required, assisting as far as possible with their requests for assistance/information.

Essential Criteria:

• Age 18 years or over.
• Must have at least two years previous experience in a security role.
• Hold a current full driving licence which is valid for use in the UK enabling the holder to drive a manual transmission vehicle. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport.
• Excellent communication skills, both verbal and written.
• Ability to use initiative and be capable of working on own.
• Ability to work rotating day and night shifts.