At a Glance
- Tasks: Support local communities and maintain high standards in housing estates.
- Company: Join a dynamic team at MPA Recruitment in Belfast.
- Benefits: Weekly pay, holiday pay, pension contribution, and 24/7 support.
- Other info: Enjoy a varied role with opportunities for skill development.
- Why this job: Make a real impact while gaining valuable experience in community engagement.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
About the Role
On behalf of our client, MPA Recruitment is seeking to appoint a Neighbourhood Officer based in Belfast.
This is an exciting opportunity to play a key role in supporting local communities and maintaining high standards across housing estates and neighbourhoods.
The successful candidate will be responsible for carrying out estate inspections, supporting vulnerable tenants, monitoring environmental issues, and building positive relationships with residents and community representatives.
Working within a busy and varied environment, you will contribute to the effective management of neighbourhoods while ensuring excellent customer service is delivered at all times.
Key Responsibilities
- Estate Management
- Carry out Health and Safety inspections within communal areas of low, medium, and high-rise properties.
- Visit elderly and vulnerable tenants to assist with reporting repairs and identifying support needs.
- Monitor vacant commercial properties and report any issues or concerns.
- Undertake estate inspections and identify areas requiring improvement or intervention.
- Environmental Management
- Work closely with grounds maintenance teams and office staff to address environmental concerns.
- Monitor and report issues relating to bonfires, traveller sites, fly-tipping, and open spaces.
- Support initiatives to improve the appearance and safety of neighbourhood environments.
- Ensure environmental concerns are escalated and addressed appropriately.
- Community Development
- Monitor and respond to minor nuisance complaints and low-level anti-social behaviour.
- Conduct estate-based inspections in partnership with community representatives and stakeholders.
- Develop and maintain positive relationships with local residents, community groups, and partner organisations.
- Promote community engagement and encourage resident participation in neighbourhood initiatives.
- Customer Service & Administration
- Provide a professional and customer-focused service to tenants, residents, and stakeholders.
- Maintain accurate records, reports, and inspection documentation.
- Deal appropriately and sensitively with customers in challenging situations.
- Support the wider team with administrative and operational duties as required.
What We’re Looking for?
Essential Criteria
Applicants must demonstrate one of the following
- BTEC National Certificate (or equivalent Professional or Technical Qualification - Level 3) plus at least 1 year's relevant customer service or general administrative experience
- Five GCSEs (or equivalent qualification - Level 2) plus at least 2 years' relevant customer service or general administrative experience
- 3 years' relevant customer service or general administrative experience (candidates without formal qualifications will also be considered)
In addition, applicants must demonstrate
- Excellent customer service skills and experience dealing appropriately with customers in challenging environments
- Strong listening and communication skills
- Attention to detail and effective organisational abilities
- Knowledge of delivering and supporting customer-focused services
- Ability to work independently and as part of a team
- Strong conflict resolution and problem-solving skills
- A customer-focused and empathetic approach
Other Requirements
- Possess a current driving licence or have access to a suitable form of transportation to meet the requirements of the role
Additional Information
- An Access NI Check may be required for this role.
What we can offer you
- Weekly pay
- Holiday pay
- Pension contribution
- 24/7 support from our dedicated recruitment consultants
- Access to a wide range of public sector opportunities
- Ongoing role availability — if one placement ends, we aim to secure another.
Why Apply?
- Make a positive impact within local communities
- Gain valuable experience within a public sector environment
- Work in a varied and rewarding role with a mix of office and community-based responsibilities
- Develop your skills in neighbourhood management, customer service, and community engagement
- Join a supportive and professional team
MPA Recruitment is an equal opportunities employer.
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Neighbourhood Officer employer: MPA Recruitment
As a Secondment General Manager at our Ballymena office, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer comprehensive training and a collaborative environment where your leadership skills can thrive, alongside competitive benefits and the potential for a permanent role. Our commitment to compliance and operational excellence ensures that you will be part of a team dedicated to delivering impactful projects in the manufacturing and engineering sectors.
