HR Administrator – Employee Services in Lisburn

About the Role: MPA Recruitment is currently recruiting on behalf of our public sector client for an HR Administrator – Employee Services based in Lisburn. This is an excellent opportunity for an experienced administrator to join a busy Human Resources team and provide professional, customer‑focused support across a broad range of employee services functions. The successful candidate will play a key role in maintaining employee records, supporting payroll and leave administration, managing HR systems, and providing advice and guidance to managers and employees. The role requires excellent organisational skills, strong attention to detail, and the ability to handle confidential information with professionalism and discretion.

Key Responsibilities:

• HR Administration & Employee Services: Provide professional and confidential administrative support across all areas of the Human Resources function. Maintain accurate employee records, databases and HR information systems, ensuring compliance with GDPR and organisational policies. Prepare and issue employment‑related documentation including maternity, paternity, shared parental leave, flexible working and career break correspondence. Administer probationary review processes and ensure all associated records are maintained accurately. Process employee lifecycle changes including starters, leavers and amendments to terms and conditions. Manage annual leave administration, including leave calculations, carry‑over processes and employee queries.
• Payroll & Attendance Support: Support monthly HR and payroll administration processes, ensuring strict adherence to deadlines. Prepare and process payroll instructions accurately and liaise with payroll teams regarding employee changes. Maintain sickness absence records and process fit notes through HR systems. Support leave accrual calculations and employee exit processes.
• Recruitment & Resourcing Support: Assist with the sourcing and administration of agency workers through approved frameworks. Support recruitment exercises by supervising candidate assessments and ensuring a positive candidate experience. Issue vacancy notifications and communications to employees who are absent from work.
• Customer Service & Communication: Act as a key point of contact for HR enquiries via telephone, email and correspondence. Manage HR inboxes and ensure all enquiries are dealt with promptly and professionally. Provide guidance and support to managers and employees on employee services matters and employment terms and conditions. Deliver a high standard of customer service while maintaining confidentiality at all times.
• Information Management & Reporting: Produce accurate HR reports, statistics and management information as required. Support responses to Freedom of Information requests, Data Protection requests and audit requirements. Maintain effective filing systems and records management processes. Ensure HR information systems are updated accurately and data integrity is maintained.
• Systems & Continuous Improvement: Support the maintenance and development of HR systems and databases. Assist with the implementation of new systems and process improvements. Identify opportunities to improve administrative efficiency and service delivery.

What We’re Looking for?

Applicants must meet one of the following:

• Five GCSEs (or equivalent) at Grades A*‑C / 9‑4, including English and Mathematics, plus at least one year's experience in a demanding office environment carrying out administrative or business support duties.
• At least two years' experience in a demanding office environment carrying out administrative or business support duties.

In addition, applicants must demonstrate:

• Proficiency in Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
• Experience providing excellent customer service to internal and external stakeholders.
• Strong organisational skills with the ability to prioritise workloads and manage competing deadlines.
• Excellent written and verbal communication skills.
• High levels of accuracy and attention to detail.
• Experience maintaining records, databases or information management systems.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work effectively both independently and as part of a team.

Desirable Criteria:

• Experience working within a Human Resources administration function.
• Experience using HR Information Systems and payroll‑related systems.
• Experience working within a large, multi‑site organisation.
• Experience within the public sector or local government environment.
• A recognised HR qualification or currently working towards a HR qualification.

Additional Information:

An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay.
• Holiday pay.
• Ongoing support from a dedicated MPA Recruitment Consultant.
• Opportunity to gain valuable experience within a leading public sector organisation.
• Professional development opportunities within Human Resources.
• Exposure to a broad range of HR functions and systems.
• Supportive and collaborative team environment.

Why Apply?

• Join a professional and highly respected HR team.
• Develop your knowledge across a broad range of employee services activities.
• Gain valuable public sector HR experience.
• Work within a supportive and collaborative team.
• Build experience in HR systems, payroll administration and employee relations processes.

MPA Recruitment is an equal opportunities employer.