Location: BelfastHours: 37 hours per week (Monday to Friday: 9am to 5pm) with 30min lunch.Salary: £14.35 per hourContract: Temporary
About the Role:
On behalf of our client, the Northern Ireland Housing Executive (NIHE), MPA Recruitment is seeking to appoint a Leasehold Officer to join their team in Belfast.
This is a fantastic opportunity for an organised and customer-focused administrator with strong communication skills and experience working with customers, information systems and stakeholders.
The successful candidate will be responsible for managing customer queries, maintaining accurate records and providing a professional and efficient service.
Key Responsibilities:
Customer & Stakeholder Support
- Build and maintain effective relationships with internal and external stakeholders.
- Provide a high standard of customer service, taking ownership of queries and complaints through to resolution.
- Respond to customer and stakeholder enquiries accurately, professionally and within required timescales.
- Investigate queries and take appropriate action to achieve positive outcomes.
Administration & Information Management
- Maintain accurate and up-to-date information across relevant systems.
- Ensure records are maintained in line with organisational procedures and information governance requirements.
- Support the implementation of organisational policies, procedures and frameworks.
- Ensure all work is completed in accordance with relevant legal, regulatory and organisational requirements.
- Work collaboratively with colleagues to support the effective delivery of services.
What We’re Looking For:
Essential Criteria:
Applicants must meet one of the following:
- BTEC Higher qualification or equivalent, plus at least 1 year's relevant general administrative experience.
- OR
- BTEC National qualification or equivalent, plus at least 2 years' relevant general administrative experience.
Relevant administrative experience must:
- Have been gained within an office-based environment; and
- Include either investigatory responsibility, customer care responsibility, or experience using and maintaining information systems.
In addition, applicants should demonstrate:
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Good attention to detail and accuracy.
- Ability to manage and prioritise customer queries effectively.
- Ability to work independently and as part of a team.
- Strong customer service skills.
Additional Information:
- A Basic Access NI Check is Required at a cost of £16.
What we can offer you:
- Weekly pay
- Holiday pay
- Pension contribution
- 24/7 support from our dedicated recruitment consultants
- Opportunity to gain experience within a major public sector organisation
- Experience working within a construction and property investment environment
Why Apply:
- Gain valuable experience within the Northern Ireland Housing Executive.
- Develop your customer service and administrative skills within a public sector environment.
- Work with a range of internal and external stakeholders.
- Take ownership of customer queries and contribute to positive outcomes.
- Excellent opportunity for an experienced administrator looking to develop their public sector career.
MPA Recruitment is an equal opportunities employer.
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Leasehold Officer employer: MPA Recruitment
Mpa Recruitment is an excellent employer for those seeking a fulfilling role as a Compassionate Care Assistant in the vibrant Belfast area. With a strong emphasis on work-life balance, flexible shifts, and weekly pay, we foster a supportive work culture that prioritises employee well-being and growth opportunities. Join us to make a meaningful impact in the lives of residents while enjoying the benefits of holiday pay and a collaborative team environment.
