At a Glance
- Tasks: Provide second-line ICT support and troubleshoot technical issues in healthcare services.
- Company: Join the Business Services Organisation, a leader in public sector ICT.
- Benefits: Weekly pay, holiday pay, and ongoing support from dedicated consultants.
- Other info: Opportunity to work in a modern ITIL and ISO-accredited environment.
- Why this job: Make a real impact on critical ICT systems that support healthcare in Northern Ireland.
- Qualifications: Degree or HND in Computer Science or relevant experience required.
Location: Belfast
Hours: Full-time 37.5 hours
Salary: £15.88
Contract: Temporary - initially for 3 months
About the Role: MPA Recruitment, on behalf of the Business Services Organisation (BSO), is recruiting Band 5 ICT Operations Support Officers to join the Digital Operations team. This role provides second-line ICT support across Health and Social Care services in Northern Ireland, ensuring critical business and clinical systems remain operational. Working within an ITIL and ISO-accredited environment, you'll support system maintenance, troubleshooting, service requests, projects and customer support while contributing to the delivery of high-quality ICT services.
Key Responsibilities:
- ICT Support & Systems Management
- Provide second-line technical support for ICT systems and applications.
- Diagnose and resolve technical incidents, service requests and system issues.
- Support system implementation, maintenance and configuration management.
- Monitor ICT services to ensure performance, availability and reliability.
- Customer & Technical Support
- Provide technical advice and guidance to customers and system users.
- Build strong relationships with stakeholders, suppliers and third-party providers.
- Escalate complex technical issues where required and ensure service levels are met.
- Service Improvement & Compliance
- Support ICT audits, security compliance and operational documentation.
- Assist with service reporting, policy development and continuous improvement initiatives.
- Ensure compliance with ITIL processes, information governance and organisational standards.
- Project & Team Support
- Contribute to ICT projects and system implementations.
- Research emerging technologies and recommend service improvements.
- Work collaboratively with colleagues and external suppliers to deliver high-quality ICT services.
What We're Looking for?
Essential Criteria:
- Applicants must meet one of the following:
- Degree in a Computer Science-related discipline with 1 year's relevant ICT experience; or HND in a Computer Science-related discipline with 2 years' relevant ICT experience; or 4 years' relevant ICT systems support experience.
- Excellent communication and problem-solving skills.
- Ability to analyse technical issues and work under pressure.
- Strong organisational skills with excellent attention to detail.
Desirable
- Experience delivering customer-focused ICT services.
- Knowledge of Health & Social Care systems.
- ITIL Foundation Certification.
Additional Information:
An Access NI Check may be required for this role.
What we can offer you:
- Weekly pay.
- Holiday pay.
- Ongoing support from your dedicated MPA Recruitment Consultant.
- Opportunity to work within a leading public sector ICT environment.
- Excellent public sector experience.
- Potential for extension beyond the initial contract.
Why Apply?
- Support critical ICT systems that underpin healthcare across Northern Ireland.
- Gain experience in a modern ITIL and ISO-accredited environment.
- Develop your technical skills while working on innovative ICT projects.
- Join a collaborative team delivering essential digital services.
How to Apply:
To apply, send your CV to or contact our office for more information.
MPA Recruitment is an equal opportunities employer.
ICT Operations Support Officer (Band 5) employer: MPA Recruitment
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