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- Tasks: Provide essential admin support in a fast-paced Emergency Department.
- Company: Join a dedicated healthcare team at Causeway Hospital.
- Benefits: Competitive pay, flexible hours, and full training provided.
- Other info: Dynamic role with opportunities to develop your skills in healthcare.
- Why this job: Make a real difference by supporting patients and medical staff.
- Qualifications: Experience in an office environment or relevant GCSEs required.
The predicted salary is between 12 - 21 £ per hour.
Location: Causeway Hospital
Hours: 30–35 hours per week (rota basis) Includes evenings, weekends, bank holidays and night shifts
Pay Rate: £12.75 - £21.55 per hour
Join a Fast-Paced Emergency Department Team. We are currently recruiting a Band 3 Emergency Department Officer to provide high-quality administrative and clerical support within a busy Emergency Department setting. This is a key frontline role where you will act as the first point of contact for patients and visitors, supporting Consultants, medical staff and multidisciplinary teams. The successful candidate must be able to work calmly and efficiently under pressure, often without direct supervision. Please note: As this role is based within ED, you may encounter distressing situations, unwell patients and clinical specimens. Full training will be provided on the Encompass computer system.
Key Responsibilities- Welcome and register patients and relatives at ED reception
- Update and maintain accurate patient records using Encompass
- Manage referrals including Phone First and CCG systems
- Book appointments and follow-ups
- Ensure accurate waiting time displays
- Maintain data accuracy in line with Trust protocols
- Act as first point of contact for all disciplines and visitors
- Handle telephone enquiries and relay messages appropriately
- Escalate urgent cases to clinical staff
- Liaise with GP surgeries, hospital departments and external agencies
- Arrange ambulance transport for discharge, transfer or investigations
- Organise interpreter services when required
- Manage out-of-hours hospital enquiries
- Provide clerical support to nursing and medical teams
- Maintain stationery and supplies
- Adhere to confidentiality and infection control policies
- Report IT, estates or equipment faults
- Participate in major incident procedures and business continuity planning
- Maintain high standards of professionalism and timekeeping
- Either: 3 years’ experience in an office environment including use of computerised systems (e.g. Microsoft Office) OR 4 GCSEs (A–C) including English Language (or equivalent)
- 1 year’s administrative experience including use of computerised systems
- Strong organisational skills
- Ability to remain calm in a high-pressure environment
- Professional and compassionate communication skills
- Flexibility to work a rotating shift pattern
If you meet the essential criteria and are interested in this opportunity, please send your CV to Samantha Rowland on samantha.rowland@mparecruitment.co.uk or call the office on 02870357035.
Administrator (Band 3 Emergency Department) in Coleraine employer: MPA Recruitment
Contact Detail:
MPA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Band 3 Emergency Department) in Coleraine
✨Tip Number 1
Get to know the Emergency Department! Familiarise yourself with the environment and the key responsibilities of the role. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Practice your communication skills. As the first point of contact, you'll need to handle various enquiries. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks under pressure. Be ready to share these stories in your interview to demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at the Emergency Department.
We think you need these skills to ace Administrator (Band 3 Emergency Department) in Coleraine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the fast-paced environment of the Emergency Department.
Showcase Your Communication Skills: Since this role involves being the first point of contact, it's crucial to demonstrate your professional and compassionate communication skills. Use examples in your application that show how you handle enquiries and support others.
Highlight Your Organisational Skills: We’re looking for someone who can stay calm under pressure. Include specific instances where you've successfully managed multiple tasks or dealt with challenging situations in your previous roles.
Apply Through Our Website: For a smoother application process, we encourage you to apply through our website. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at MPA Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator in the Emergency Department. Familiarise yourself with the Encompass computer system and be ready to discuss how your previous experience aligns with the key tasks mentioned in the job description.
✨Stay Calm Under Pressure
Given the fast-paced nature of the Emergency Department, it's crucial to demonstrate your ability to remain calm and composed. Prepare examples from your past experiences where you've successfully managed stressful situations or handled multiple tasks simultaneously.
✨Showcase Your Communication Skills
As the first point of contact for patients and visitors, strong communication skills are essential. Practice articulating your thoughts clearly and compassionately. You might even want to role-play common scenarios you could encounter in the role to show your readiness.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the department. Consider asking about the team dynamics, training opportunities, or how they handle particularly challenging situations in the Emergency Department.