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- Tasks: Handle inquiries, manage data, and support administrative tasks in a dynamic team.
- Company: Join the Northern Ireland Housing Executive, a key player in community housing.
- Benefits: Enjoy a competitive salary of £12.65 and a Monday to Friday work schedule.
- Why this job: Gain valuable experience while contributing to meaningful community support and development.
- Qualifications: Must have at least one year of relevant experience and four GCSEs including Maths and English.
- Other info: A Basic Access NI Check is required; apply with an updated CV.
The predicted salary is between 26300 - 31500 £ per year.
On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Clerical Officer in the Belfast Area.
Location: Adelaide Street, Belfast
Hours of work: Monday to Friday (9am-5pm)
Salary range: £12.65
Your Duties:
- Responding to Inquiries: Efficiently handling queries via Telephone, Webchat, and E-mail. Strong telephony skills required.
- Data Management: Performing data entry across various systems. This includes updating records, maintaining databases, and handling customer information with care.
- Confidential Document Management: Responsible for the meticulous scanning, filing, and organisation of confidential documents. Adhering to strict protocols to safeguard sensitive information.
- Administrative Support: Assisting in various administrative tasks such as scheduling appointments, coordinating meetings, and supporting the smooth functioning of the organisation.
- Problem Solving and Decision Making: Applying discretion and judgement within defined parameters to resolve issues and make decisions related to day-to-day tasks.
- Adherence to Policies and Procedures: Following established protocols, guidelines, and policies to maintain compliance and confidentiality in all tasks performed.
- Collaboration and Communication: Working effectively within a team environment, collaborating with colleagues, and communicating efficiently with internal and external stakeholders.
Your Profile:
- At least one year of experience in a similar role.
- At least four GCSEs including Maths and English.
- IT/Microsoft Office Proficiency at a beginner level.
- Strong telephony skills required.
Additional Information: A Basic Access NI Check is Required at a cost of £16.
How to Apply: To apply for this position please send your CV to chris.oneill@mparecruitment.co.uk or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111. Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.
MPA Recruitment are operating as an Employment Business in relation to this vacancy. MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.
Clerical Officer employer: MPA Recruitment
Contact Detail:
MPA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer
✨Tip Number 1
Familiarise yourself with the Northern Ireland Housing Executive's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your commitment to their objectives.
✨Tip Number 2
Brush up on your telephony skills. Since strong telephony skills are a requirement, practice handling calls efficiently and professionally. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Get comfortable with data management tools. Even if you're at a beginner level, showing initiative by learning basic functions of Microsoft Office, especially Excel, can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully collaborated in a team environment. Think of specific instances where your communication skills made a difference, as this will be crucial for the role.
We think you need these skills to ace Clerical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in clerical roles. Emphasise your telephony skills and any data management experience you have.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific duties mentioned in the job description. Explain how your skills and experiences make you a great fit for the role.
Highlight Relevant Qualifications: Ensure you list your GCSEs, particularly Maths and English, as well as any IT or Microsoft Office proficiency. This is crucial for meeting the job requirements.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Clerical Officer.
How to prepare for a job interview at MPA Recruitment
✨Showcase Your Communication Skills
As a Clerical Officer, strong communication skills are essential. Be prepared to demonstrate your ability to handle inquiries effectively during the interview. Practice clear and concise responses, and consider examples from your past experience where you successfully resolved queries.
✨Highlight Your Data Management Experience
Since the role involves data entry and management, be ready to discuss your experience with similar tasks. Mention specific systems you've used and how you ensure accuracy and confidentiality when handling sensitive information.
✨Demonstrate Problem-Solving Abilities
The job requires discretion and judgement in decision-making. Prepare to share examples of challenges you've faced in previous roles and how you approached problem-solving. This will show your potential employer that you can think critically and act responsibly.
✨Familiarise Yourself with Policies and Procedures
Understanding the importance of adhering to policies is crucial for this position. Research common administrative protocols and be ready to discuss how you have followed guidelines in past roles to maintain compliance and confidentiality.
