Weekend Care Call Handler in Belfast

Call Handler Hours: 24 hours per week, Rota based Salary: £12.75 per hour Contract: Temporary MPA Recruitment are currently seeking a Call Handler on behalf of our client. As a Call Handler, you will play an important role as the first point of contact for hospitals requesting specialist patient transfers. Working as part of a multidisciplinary team, you will be responsible for receiving and accurately recording referral calls, ensuring information is communicated promptly to the appropriate clinical team and supporting the smooth operational delivery of the service. Receive and manage telephone referrals from hospitals requesting transfers. Accurately record and document telephone referrals and messages. Facilitate conference calls to support effective and timely communication. Maintain accurate contact information for clinical team members and ensure updates are communicated during shift handovers. Maintain strong communication with clinical teams, hospitals, ambulance services and other key stakeholders. Maintain awareness of team positions and journey progress to support effective operational communication. Administration & Data Management Accurately update and maintain information systems and databases. Use systems including Encompass, Corsium, NIECR, Microsoft Word and Excel. Ensure patient referral and transport documentation is accurately recorded and filed. Assist with the preparation of activity reports and service data. Support audits of the service as requested. Understand the importance of accurate and timely data collection in supporting patient care and service delivery. Team & Operational Support Assist with the preparation and administration of daily team handover meetings. Manage the team diary to support effective time management. Support the administrative requirements of the specialist clinical teams. Maintain office equipment and stock levels and report any defects or shortages. Ensure the Service Manager and Team Co-ordinators are kept informed of any service issues. Attend scheduled Call Handler/Administration Team meetings. Participate in relevant training and professional development. Confidentiality & Quality Comply with relevant Information Governance, GDPR and Trust policies and procedures. Deal appropriately with complaints and escalate them to the relevant personnel in accordance with Trust procedures. Promote a caring, courteous and respectful service at all times. Four GCSEs at Grade C or above, including English Language, or equivalent , plus 1 year's secretarial/administrative experience within a Health & Social Care (HSC) setting . NVQ Level 2 in Administration plus 1 year's secretarial/administrative experience within an HSC setting . Effective planning and organisational skills with the ability to prioritise workload. Working knowledge of administration systems, including Microsoft Word, Access and Excel , with the ability to utilise these effectively. Weekly pay. Holiday pay. Ongoing support from a dedicated MPA Recruitment Consultant. Part-time office-based position with regular working hours. Potential for contract extension depending on service requirements. Gain valuable experience within a specialist regional healthcare service . Develop your administration, call-handling and communication skills within a busy multidisciplinary environment. Build valuable experience in a role where accuracy, communication and organisation directly support patient care . Develop your knowledge of healthcare administration, information systems and operational processes. co.uk or contact our office on 02895 211111 for more information.