At a Glance
- Tasks: Provide technical support and solutions for ICT systems across Northern Ireland.
- Company: Join a leading recruitment agency supporting innovative ICT services.
- Benefits: Competitive hourly rate, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with site visits and collaboration with diverse teams.
- Why this job: Make a real difference in healthcare by enhancing ICT services for GP practices.
- Qualifications: Degree in computer science or equivalent experience required.
The predicted salary is between 15.88 - 15.88 £ per hour.
On behalf of our Client, MPA Recruitment welcomes suitable applications for the role of Information Communications Technology (ICT) Technician. The post holder will be required to respond to incidents and service requests logged via the BSO ITS Service Desk and offer technical solutions to complex problems across a range of ICT areas. The post holder will ensure that all relevant policies and procedures are followed, and that work is undertaken according to priorities and predetermined standards. The post holder will work as part of the GMS ICT Support team and liaise closely with the GMS ICT Equipment and Services team to ensure the delivery of a high quality and highly effective ICT service to General Practices across Northern Ireland.
Location: Belfast
Salary: £15.88 per hour
Hours of work: 37.5 hours per week
Main duties and responsibilities of the role:
- Provide technical support for ICT hardware, software, peripherals, communication networks, and related systems.
- Diagnose, troubleshoot, and resolve incidents, service requests, and technical issues, ensuring timely escalation where required.
- Build strong relationships with assigned GP practices, understanding their ICT requirements and providing expert technical guidance.
- Conduct site visits across Northern Ireland to install, replace, repair, and collect ICT equipment.
- Support ICT projects, including requirements gathering, solution selection, procurement, implementation, and service development initiatives.
- Maintain accurate operational documentation and assist with ICT audits, asset management, licensing reviews, and compliance investigations.
- Liaise with suppliers and third-party service providers to ensure service level agreements are met and value for money is achieved.
- Stay up to date with emerging technologies, contribute to policy and procedure development, and present technical information to both technical and non-technical audiences.
Essential Criteria:
- A university degree in a computer science related discipline or equivalent recognised ICT professional qualification plus 1 year relevant experience.
- An HND in a computer science related discipline and 2 years relevant experience.
- 4 years relevant experience.
- Relevant experience is defined as providing or supporting information and communications technology systems in a business environment.
- Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.
Desirable Criteria:
- Experience in providing services to customers using IT service management software.
- ITIL foundation certificate.
MPA Recruitment is an equal opportunities employer.
Operations Support (GMS ICT) in Belfast employer: MPA Recruitment
MPA Recruitment is an excellent employer, offering a supportive work culture that prioritises employee development and growth within the ICT sector. Located in Belfast, the company provides competitive pay and opportunities to engage with diverse General Practices across Northern Ireland, ensuring that employees can make a meaningful impact while working in a collaborative environment. With a focus on innovation and continuous learning, MPA Recruitment empowers its staff to stay ahead in the rapidly evolving technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support (GMS ICT) in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MPA Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MPA Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MPA Recruitment!
✨Direct Apply to MPA Recruitment
Let's not forget to apply directly through the MPA Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Operations Support (GMS ICT) in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MPA Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MPA Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MPA Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
