Information Technology Support Officer in Belfast

Information Technology Support Officer

Band: £15.33 per hour
Location: NIAS Trust Headquarters (with travel across NI as required)
Hours: Full-time, Mon – Fri, 9am – 5pm
Contract: Temporary (6 months with the possibility of extension)

About the Role

MPA Recruitment is delighted to partner with the Northern Ireland Ambulance Service (NIAS) to recruit an experienced and proactive Information Technology Support Officer.

This is an exciting opportunity to join a dedicated IT team supporting a wide range of critical IT systems across NIAS. You will play a key role in delivering high-quality technical support, maintaining systems, and helping implement ongoing IT developments that directly support frontline emergency services.

If you are motivated, solution-focused, and enjoy working in a varied and fast-paced technical environment, this could be an ideal role for you.

Key Responsibilities

• IT Support & Troubleshooting
  • Provide 1st and 2nd line end-user support across NIAS
  • Diagnose and resolve complex hardware, software, and network faults
  • Maintain and update the IT Help Desk Management System
  • Work collaboratively with third-party suppliers to resolve system or equipment issues
• Systems, Hardware & Software Management
  • Support the installation, configuration and maintenance of computers, printers, switches and software applications
  • Maintain an accurate hardware/software inventory within the Help Desk system
  • Support backup routines, including participation in the tape security rota
  • Assist with PC builds, upgrades, testing and repairs
• Development & Improvement
  • Participate in the delivery and future development of the NIAS website and intranet
  • Assist in assessing requirements for planned IT developments across Trust locations
  • Propose improvements to IT policies and procedures within your work area
  • Support IT-led projects as directed by the IT Manager
• Operational & Team Responsibilities
  • Attend and contribute to team meetings
  • Maintain stock control of IT consumables
  • Participate in the IT on-call rota
  • Ensure all work complies with Trust policies, health & safety, and information governance requirements

Essential Criteria

• A Degree (or equivalent professional qualification) in ICT + 1 year’s experience supporting networked computer systems
• Experience using Microsoft desktop applications & Windows Server 2003
• Experience working with IT Help Desk Management Systems
• Knowledge of intranet/internet technologies and portal systems
• Full UK driving licence and/or access to suitable transport
• Willingness to participate in the IT on-call rota

What We’re Looking For

• Strong problem-solving skills
• Excellent communication and customer-service approach
• Ability to work independently and as part of a team
• Strong organisational skills and attention to detail
• Willingness to travel across NIAS sites as required

Why Join NIAS?

• Support systems that play a vital role in emergency healthcare
• Join a supportive and skilled IT team
• Opportunities for ongoing training and professional development
• Varied and interesting workload across multiple Trust locations

How to Apply

Send your CV to patrick.mccloskey@mparecruitment.co.uk or call 02895 211111 for more information.

MPA Recruitment is an equal opportunities employer.