At a Glance
- Tasks: Provide second-line ICT support and troubleshoot technical issues in healthcare systems.
- Company: Join MPA Recruitment supporting the Business Services Organisation in Northern Ireland.
- Benefits: Weekly pay, holiday pay, and ongoing support from a dedicated consultant.
- Other info: Opportunity for contract extension and experience in a leading public sector environment.
- Why this job: Make a real impact on critical healthcare ICT systems while developing your skills.
- Qualifications: Degree or HND in Computer Science or relevant experience required.
The predicted salary is between 30414 - 36989 £ per year.
Location: Belfast
Hours: Full-time 37.5 hours
Salary: £15.88
Contract: Temporary – initially for 3 months
About the Role: MPA Recruitment, on behalf of the Business Services Organisation (BSO), is recruiting Band 5 ICT Operations Support Officers to join the Digital Operations team. This role provides second-line ICT support across Health and Social Care services in Northern Ireland, ensuring critical business and clinical systems remain operational. Working within an ITIL and ISO-accredited environment, you'll support system maintenance, troubleshooting, service requests, projects and customer support while contributing to the delivery of high-quality ICT services.
Key Responsibilities:
- ICT Support & Systems Management
- Provide second-line technical support for ICT systems and applications.
- Diagnose and resolve technical incidents, service requests and system issues.
- Support system implementation, maintenance and configuration management.
- Monitor ICT services to ensure performance, availability and reliability.
- Customer & Technical Support
- Provide technical advice and guidance to customers and system users.
- Build strong relationships with stakeholders, suppliers and third-party providers.
- Escalate complex technical issues where required and ensure service levels are met.
- Service Improvement & Compliance
- Support ICT audits, security compliance and operational documentation.
- Assist with service reporting, policy development and continuous improvement initiatives.
- Ensure compliance with ITIL processes, information governance and organisational standards.
- Project & Team Support
- Contribute to ICT projects and system implementations.
- Research emerging technologies and recommend service improvements.
- Work collaboratively with colleagues and external suppliers to deliver high-quality ICT services.
What We’re Looking for?
Essential Criteria:
- Applicants must meet one of the following: Degree in a Computer Science-related discipline with 1 year's relevant ICT experience; or HND in a Computer Science-related discipline with 2 years' relevant ICT experience; or 4 years' relevant ICT systems support experience.
- Excellent communication and problem-solving skills.
- Ability to analyse technical issues and work under pressure.
- Strong organisational skills with excellent attention to detail.
Desirable
- Experience delivering customer-focused ICT services.
- Knowledge of Health & Social Care systems.
- ITIL Foundation Certification.
Additional Information:
- An Access NI Check may be required for this role.
What we can offer you:
- Weekly pay.
- Holiday pay.
- Ongoing support from your dedicated MPA Recruitment Consultant.
- Opportunity to work within a leading public sector ICT environment.
- Excellent public sector experience.
- Potential for extension beyond the initial contract.
Why Apply?
- Support critical ICT systems that underpin healthcare across Northern Ireland.
- Gain experience in a modern ITIL and ISO-accredited environment.
- Develop your technical skills while working on innovative ICT projects.
- Join a collaborative team delivering essential digital services.
How to Apply:
To apply, send your CV to or contact our office for more information.
MPA Recruitment is an equal opportunities employer.
ICT Operations Support Officer (Band 5) in Belfast employer: MPA Recruitment
As a Secondment General Manager at our Ballymena office, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer comprehensive training and a collaborative environment where your leadership skills can thrive, alongside competitive benefits and the potential for a permanent role. Our commitment to compliance and operational excellence ensures that you will be part of a team dedicated to delivering impactful projects in the manufacturing and engineering sectors.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Operations Support Officer (Band 5) in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MPA Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MPA Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MPA Recruitment!
✨Direct Apply to MPA Recruitment
Let's not forget to apply directly through the MPA Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Operations Support Officer (Band 5) in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MPA Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MPA Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MPA Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
