At a Glance
- Tasks: Support housing services with customer enquiries and administrative tasks in a fast-paced environment.
- Company: Join a dynamic Housing team in Belfast, dedicated to community support.
- Benefits: Weekly pay, holiday pay, pension contributions, and 24/7 consultant support.
- Other info: Ongoing role availability with opportunities for career growth.
- Why this job: Gain valuable experience in public service while making a difference in your community.
- Qualifications: Experience in customer service and administration; relevant qualifications preferred but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Belfast
Hours: 37 hours per week (Monday to Friday: 9am to 5pm)
Salary: £14.35
Contract: Temporary
About the Role: On behalf of our client, MPA Recruitment is seeking to appoint a Housing Officer based in Belfast. This is an excellent opportunity to join a busy Housing team, providing high‑quality administrative and customer support services. The successful candidate will play a key role in supporting the day‑to‑day operation of housing services, ensuring customer enquiries are handled professionally and efficiently while maintaining accurate records and systems. Working within a fast‑paced environment, you will provide administrative support, manage customer communications, and assist with the effective delivery of housing services.
Key Responsibilities:
- Customer Service & Communication: Provide a high standard of administrative and customer support within the Housing team. Answer and respond to customer calls professionally, compassionately, and efficiently using the organisation’s telephony system. Conduct outbound calls to customers to gather information for assessments and follow‑up actions. Respond to customer enquiries in a timely and accurate manner through written and verbal communication.
- Administration & Record Management: Accurately record, update, and maintain customer information across databases and information systems. Complete general administrative duties including data entry, filing, and document management. Ensure all records are maintained in line with data protection and confidentiality requirements. Support continuous improvement by identifying opportunities to enhance administrative processes.
- Inbox & Workflow Management: Monitor and manage departmental inboxes, ensuring enquiries are actioned within agreed timescales. Utilise the Board app to triage, allocate, and manage workloads effectively. Ensure all actions and customer interactions are accurately logged and tracked.
- Team Support: Provide administrative and coordination support to colleagues across the Housing team. Assist with a range of operational tasks to ensure the smooth delivery of housing services. Undertake additional duties as required to support service delivery.
What We’re Looking For:
Essential Criteria: Applicants must demonstrate one of the following:
- BTEC Higher (or equivalent) qualification plus 1 year’s relevant general administrative experience
- BTEC National (or equivalent) qualification plus 2 years’ relevant general administrative experience
- 3 years’ relevant general administrative experience (candidates without formal qualifications will also be considered)
In addition, applicants must demonstrate experience in all of the following areas:
- Delivering high‑quality customer service via telephone or face‑to‑face within a busy working environment.
- Carrying out general administrative duties including data entry and filing accurately and efficiently.
- Communicating effectively with internal and external stakeholders, both verbally and in writing.
- Maintaining databases and information systems and using Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Desirable:
- Previous experience working within a housing, public sector, or customer service environment.
- Experience using case‑management or workflow systems.
Additional Information: A Basic Access NI Check is required at a cost of £16.
What we can offer you:
- Weekly pay
- Holiday pay
- Pension contribution
- 24/7 support from our dedicated recruitment consultants
- Access to a wide range of public sector opportunities
- Ongoing role availability — if one placement ends, we aim to secure another
Why Apply:
- Join a supportive and professional Housing team
- Gain valuable experience within the public sector
- Develop your administrative and customer service skills
- Contribute to the delivery of essential housing services within the community
How to Apply: To apply, send your CV to chris.oneill@mparecruitment.co.uk or contact our office on 02895 211111 for more information. MPA Recruitment is an equal opportunities employer.
Housing Officer in Belfast employer: MPA Recruitment
MPA Recruitment is an excellent employer, offering a supportive and professional work environment for Housing Officers in Belfast. With a focus on employee growth, we provide ongoing training opportunities and access to a wide range of public sector roles, ensuring that our team members can develop their administrative and customer service skills while contributing to essential housing services in the community. Enjoy weekly pay, holiday pay, and a pension contribution, all while being part of a dedicated team that values high-quality service and collaboration.
