At a Glance
- Tasks: Manage a housing patch and deliver top-notch customer service to tenants.
- Company: Join the Northern Ireland Housing Executive, a leader in community housing.
- Benefits: Gain valuable experience, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 3 years of customer support experience and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
MPA Recruitment is currently recruiting on behalf of our client, the Northern Ireland Housing Executive (NIHE) , for a Patch Manager based in the Banbridge area.
This is an excellent opportunity for an experienced customer-focused professional to join a busy Housing team, providing an effective housing management service across a designated geographical area.
he successful candidate will be responsible for managing a housing patch, delivering a high-quality customer service while supporting tenants and working with internal and external partners.
You will provide support across a range of housing management duties, ensuring issues are handled efficiently, professionally, and in line with NIHE policies and procedures.
Key Responsibilities
- Managing a designated housing patch and providing a customer-focused housing management service.
- Supporting arrears recovery processes.
- Completing tenant sign-ups and tenancy terminations.
- Managing Anti-Social Behaviour (ASB) cases.
- Attending inter-agency meetings and developing effective working relationships with partners.
- Carrying out neighbourhood walkabouts.
- Responding to tenant queries, telephone calls, complaints, and correspondence.
- Taking ownership of customer issues and ensuring they are followed through to resolution.
- Providing support and cover within the wider Housing team.
- Maintaining accurate records and ensuring outcomes are proportionate, legal, auditable, and necessary.
- Drafting responses to letters and complaints.
- Working effectively as part of a busy team while managing competing priorities.
Essential Criteria
- Demonstrable equivalent professional development/experience with at least 3 years’ relevant customer support experience.
Essential Skills & Experience
- Experience working in a customer-focused environment.
- Proven ability to deliver excellent customer service.
- Strong communication skills with the ability to deal with challenging situations.
- Ability to build effective working relationships with internal and external stakeholders.
- Excellent organisation skills with the ability to prioritise a busy workload.
- Strong problem-solving skills and the ability to make informed decisions.
- Ability to work independently and as part of a team.
- Additional Requirements
- Current driving licence or access to suitable transport to meet the requirements of the role.
- Successful completion of a Basic Access NI Check
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Patch Manager in Banbridge employer: MPA Recruitment
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