At a Glance
- Tasks: Manage patient bookings and referrals while providing excellent customer service.
- Company: Join the Northern Health and Social Care Trust's dynamic Patient Access team.
- Benefits: Weekly pay, holiday fund, and a supportive work environment.
- Other info: Opportunity to grow in a busy healthcare setting with a focus on patient care.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Clerical experience and strong communication skills are essential.
The predicted salary is between 25674 - 28093 £ per year.
MPA Recruitment are currently recruiting for a Booking Clerk on behalf of the Northern Health and Social Care Trust. This is an excellent opportunity to join a busy Patient Access team supporting outpatient clinics, theatre bookings and day surgery services. The successful candidate will play a key role in managing patient bookings, referrals and waiting lists while delivering a professional and patient focused service.
Role Responsibilities
- Process patient referrals and update hospital systems accurately
- Manage outpatient, theatre and day surgery bookings
- Maintain and monitor waiting lists in line with Trust guidelines
- Contact patients by telephone, text and letter regarding appointments
- Handle incoming calls and patient queries professionally
- Liaise with GP practices, hospital departments and support services
- Update patient demographic details and booking systems
- Assist with appointment cancellations and rescheduling
- Ensure confidentiality and accuracy of patient information at all times
Essential Criteria
- Previous clerical or administrative experience
- Experience dealing directly with customer or patient queries
- Good communication and organisational skills
- Strong attention to detail and ability to work under pressure
- Competent IT skills including Microsoft Office
Desirable Criteria
- Previous experience within a hospital or healthcare setting
- Knowledge of PAS or hospital booking systems
- Understanding of waiting list management processes
Hours and Pay
- Band 3
- 37.5 hours
- Weekly Pay
- Holiday Fund
Booking Clerk in Ballymena employer: MPA Recruitment
Joining the Northern Health and Social Care Trust as a Booking Clerk offers a rewarding opportunity to contribute to patient care within a supportive and dynamic environment. The Trust prioritises employee development, providing ongoing training and growth opportunities, while fostering a collaborative work culture that values professionalism and compassion. Located in a vibrant community, employees enjoy a fulfilling work-life balance alongside competitive benefits, making it an excellent choice for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Clerk in Ballymena
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Northern Health and Social Care Trust. A friendly chat can open doors and give you insider info on the Booking Clerk role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling patient queries and liaising with various departments, it’s crucial to sound confident and professional. Try mock interviews with friends or family to nail your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed bookings or handled multiple tasks under pressure. This will demonstrate that you're ready to tackle the busy environment of the Patient Access team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Booking Clerk in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your clerical and administrative experience. We want to see how your skills match the role of a Booking Clerk, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since you'll be dealing with patient queries and liaising with various departments, it’s crucial to demonstrate your strong communication skills. Use examples in your application that show how you’ve handled similar situations before.
Be Detail-Oriented:Attention to detail is key in this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is accurate and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MPA Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Booking Clerk. Familiarise yourself with patient booking processes, waiting list management, and how to handle patient queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and healthcare professionals, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with customer or patient queries. This will demonstrate your ability to maintain professionalism under pressure.
✨Highlight Your Attention to Detail
As a Booking Clerk, accuracy is key. Be ready to discuss situations where your attention to detail made a difference. Whether it was managing bookings or updating patient information, share specific examples that showcase your meticulous nature.
✨Familiarise Yourself with IT Systems
Brush up on your IT skills, particularly with Microsoft Office and any hospital booking systems if you have experience. If you don’t, consider doing a quick online course or tutorial. Being tech-savvy will give you an edge and show that you're prepared to hit the ground running.
