At a Glance
- Tasks: Provide customer service and administrative support in a dynamic environment.
- Company: Well-established manufacturing business known for quality and innovation.
- Benefits: Competitive pay, flexible hours, training opportunities, and a supportive team.
- Other info: Perfect for those seeking flexibility and growth in their career.
- Why this job: Join a friendly team and make a real impact on operations.
- Qualifications: Experience in customer service or administration, strong communication skills.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Greater Belfast Area (Ballygowan Road)
Part-Time | Permanent 20-26 Hours per Week | Flexible Working Hours Available
MPA Recruitment is delighted to partner with a well-established and highly respected manufacturing business in the Greater Belfast area to recruit a Customer Service & Operations Administrator. This is an excellent opportunity to join a successful local employer renowned for its quality products, innovation, and outstanding customer service. The company offers a supportive and friendly working environment, with ongoing training, development opportunities, and genuine scope to grow within the business.
The Role
As a key member of the team, you will provide vital customer service and administrative support, helping to ensure the smooth day-to-day operation of the business. This varied role offers plenty of interaction with customers, suppliers, and colleagues, making it ideal for someone who enjoys working in a busy and dynamic environment.
Key Responsibilities
- Respond to customer enquiries and manage incoming telephone calls.
- Process customer orders accurately and efficiently.
- Provide HR and Health & Safety administrative support.
- Welcome and assist visitors, customers, and suppliers.
- Coordinate deliveries and liaise with transport and logistics providers.
- Support stock control activities and maintain accurate records.
- Update company databases and administrative systems.
- Work closely with production and warehouse teams.
- Carry out general office administration duties.
- Deliver excellent customer service at all times.
Our Ideal Candidate
- Previous experience in administration, customer service, or office support.
- Strong communication and interpersonal skills.
- Good IT skills and confidence using computer systems.
- Excellent organisational skills with strong attention to detail.
- A proactive, positive attitude and willingness to learn.
- Confident building relationships with customers, suppliers, and colleagues.
- Experience within a manufacturing environment would be advantageous but is not essential.
What's on Offer?
- Permanent part-time position (20-26 hours per week)
- Competitive salary of £13.50 per hour
- Flexible working arrangements to support work-life balance
- Comprehensive training and development opportunities
- Supportive and friendly team environment
- Opportunity to gain new skills and progress within the business
- Varied and rewarding role where your contribution will make a real impact
Working Hours
The company understands the importance of flexibility and is happy to accommodate variations in start and finish times where possible. This role may particularly suit parents managing school runs or individuals seeking greater flexibility within their working week.
If you're organised, customer-focused, and enjoy being at the heart of a busy operation, we'd love to hear from you.
Skills: Customer Service, Organisation, Operations
Benefits: Flexitime, Paid Holidays, Parking, Pension Fund
Customer Service and Operations Adminstrator JBLE1_NI in Belfast employer: MPA Recruitment Ltd
Join a leading care provider in Lisburn that prioritises person-centred care and values its staff. With a competitive salary, flexible scheduling, and a supportive work environment, this role offers excellent opportunities for professional growth and development. You'll be part of a compassionate team dedicated to maintaining high standards of care and enhancing resident wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Operations Adminstrator JBLE1_NI in Belfast
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MPA Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MPA Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service and Operations Adminstrator JBLE1_NI in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MPA Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about MPA Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MPA Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MPA Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MPA Recruitment Ltd will surely appreciate.
