At a Glance
- Tasks: Support families with complex parenting cases and navigate multi-country leave policies.
- Company: Join Bright Horizons, a leader in childcare and family support.
- Benefits: Flexible working, discounted childcare, and a range of wellbeing resources.
- Other info: Be part of a supportive culture that values growth, diversity, and employee appreciation.
- Why this job: Make a real difference in the lives of families while growing your HR expertise.
- Qualifications: Strong HR advisory experience and knowledge of EMEA leave requirements.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced EMEA Family Care Programme Advisor to join our team and provide high-quality, specialist support across our regional Family Care Programme. This role is ideal for someone with strong HR advisory experience, exceptional case-management skills, and the confidence to navigate complex, multi-country parenting leave policies.
Why Bright Horizons?
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What We Can Offer You
- Flexible working and holiday entitlements
- Discounted childcare in one of our nurseries
- Quarterly Employee Appreciation Weeks
- Annual gala award evening
- Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
- Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
What You’ll Do
- Act as the primary specialist for complex parenting cases, country specific policy interpretation, and advisory guidance across EMEA
- Conduct in depth fact finding and policy interpretation to support employees navigating non-standard or cross country specifications
- Ensure accurate and timely case management while maintaining comprehensive case notes, evidence, timelines, and compliance documentation
- Manage escalations ensuring timely, accurate, and supportive resolution
- Ensure compliance and timely escalation of high-level cases to FCP Lead
- Act with a high level of discretion, autonomy, and professional judgement when handling sensitive cases
- Provide guidance, mentoring, and escalation support to the admin function
- Where appropriate, partner with wider HCM e.g. MLOA, BP, and Wellness teams to resolve complex cases
- Partner with wider HR teams on cross functional initiatives
- Facilitate ongoing stakeholder engagement activities
- Support the FCP Lead on programme-wide initiatives
- Support annual programme activities, process improvements, and regional projects
- Support FCP Lead with continuous improvement of cross region processes, flagging operational opportunities
- Own the content and accuracy of all EMEA resources
- Contribute to a positive working environment and uphold the firm's core values: Client Service, Excellence, Integrity and Partnership.
What You’ll Bring
- Strong EMEA HR advisory background with experience managing sensitive and complex cases
- Experience in supporting EMEA wide projects
- Knowledge of EMEA wide leave requirements
- Experience working within a large corporate environment in a fast-paced setting is a must
- Confidence supporting multi-country HR processes
- Excellent organisational, communication, and stakeholder-management skills
- CIPD Level 5 (or equivalent)
- A proactive, collaborative, and solutions-focused mindset
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Family Care Programme Advisor - HR employer: MP Training and Recruitment
Bright Horizons Putney Day Nursery and Preschool is an exceptional employer, offering a supportive and inclusive work culture where you can thrive as a Room Leader. With a strong focus on professional development, generous benefits including a welcome bonus and childcare discounts, and a commitment to child welfare, this nursery provides a rewarding environment for those passionate about early years education in the vibrant community of Putney, London.
Contact Details:
MP Training and Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Care Programme Advisor - HR
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at MP Training and Recruitment!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at MP Training and Recruitment.
We think you need these skills to ace Family Care Programme Advisor - HR
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at MP Training and Recruitment. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to MP Training and Recruitment and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at MP Training and Recruitment. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to MP Training and Recruitment's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at MP Training and Recruitment
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with MP Training and Recruitment.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at MP Training and Recruitment will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact MP Training and Recruitment and how you would contribute to adapting HR strategies.
