At a Glance
- Tasks: Provide advanced technical support and lead troubleshooting for complex machine issues.
- Company: Join Terex, a global leader in heavy machinery with a collaborative culture.
- Benefits: Competitive pay, health care, 32 holidays, and professional development opportunities.
- Other info: Opportunity for career growth and mentoring junior engineers in a dynamic environment.
- Why this job: Make a real impact by solving complex engineering challenges and improving products.
- Qualifications: Experience in technical support and strong knowledge of mechanical and electrical systems.
The predicted salary is between 40000 - 50000 £ per year.
Location: Omagh
Reporting to: Technical Manager
Hours: 39¾ hours per week
Terex Omagh is looking for a senior member of our global helpdesk team to provide advanced technical support. This role will act as a technical authority, diagnosing complex machine issues, facilitating root‑cause analysis, and implementing long‑term solutions for dealer and customer satisfaction.
Key Responsibilities
- Operate a project‑led role with ownership of assigned workstreams and deliverables.
- Provide senior‑level technical support to Finlay, Prostack, MDS, and Magna dealer and customer network via telephone and the MP Helpdesk (CRM), serving as a main escalation point.
- Lead troubleshooting and resolution of complex mechanical, electrical, and hydraulic issues, working closely with dealer service teams.
- Collaborate proactively with engineering and quality teams to ensure timely resolution and contribute to continuous product improvement.
- Conduct root‑cause analysis on service and warranty issues, providing corrective and preventative actions.
- Develop, review, and validate technical and diagnostic procedures, including SOPs, and maintain service reference guides, dealer PDI and commissioning documentation.
- Support new product development initiatives, including service involvement and field visits to prototype units.
- Provide support to the field service team, including worldwide travel as required.
Essential Qualifications
- Demonstrated success in senior or lead roles in a customer‑facing engineering or technical support environment.
- Advanced knowledge across electrical, mechanical, and hydraulic systems.
- Significant experience operating within complex mechanical and/or electrical engineering environments with technical leadership.
- Experience in installation, commissioning, and maintenance of heavy plant and machinery.
- Ability to lead investigations, provide clear recommendations, and influence cross‑functional teams.
Desirable Qualifications
- Advanced experience with three‑phase electrical control systems, including AC inverters and drive systems.
- Previous experience within the quarry, crushing, and screening industry.
- Higher‑level qualification in mechanical or electrical engineering (HNC/HND or equivalent).
- Degree‑level education in a relevant engineering discipline.
- Experience mentoring junior engineers or acting as a technical authority.
Benefits
- Competitive pay
- Team Member bonus
- Westfield health care
- 32 holidays
- Pension
- Life assurance
- LinkedIn Learning
- On‑site free parking
- A perks discount card
Equal Opportunity Statement
Terex is an equal opportunity employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or any other characteristic protected by law.
Senior Technical Support Engineer in Omagh employer: MP Omagh-GBR
Terex Omagh is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With competitive pay, comprehensive benefits including health care and a generous holiday allowance, employees are supported in their professional growth through initiatives like LinkedIn Learning. The company's commitment to equal opportunity and a culture of teamwork makes it an ideal place for those seeking meaningful and rewarding careers in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer in Omagh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Senior Technical Support Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of electrical, mechanical, and hydraulic systems. We recommend practising common troubleshooting scenarios so you can showcase your expertise and problem-solving skills when it counts.
✨Tip Number 3
Show off your soft skills! As a Senior Technical Support Engineer, you'll need to communicate effectively with dealers and customers. We suggest preparing examples of how you've successfully led teams or resolved conflicts in the past to demonstrate your leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you one step closer to that dream job!
We think you need these skills to ace Senior Technical Support Engineer in Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Technical Support Engineer role. Highlight your experience in diagnosing complex issues and leading troubleshooting efforts, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to showcase your advanced knowledge in electrical, mechanical, and hydraulic systems. Use specific examples from your past roles to demonstrate how you've successfully tackled similar challenges.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your experience with customer-facing technical support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at MP Omagh-GBR
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical, mechanical, and hydraulic systems. Be ready to discuss specific examples from your past experiences where you've diagnosed complex issues or led troubleshooting efforts.
✨Showcase Your Leadership Skills
Since this role involves technical leadership, prepare to share instances where you've influenced cross-functional teams or mentored junior engineers. Highlight how your leadership has contributed to successful outcomes in previous roles.
✨Prepare for Technical Questions
Expect to face some tough technical questions during the interview. Practice explaining your thought process when conducting root-cause analysis or developing technical procedures. This will demonstrate your problem-solving skills and technical authority.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, challenges they face in the field, or how they approach continuous product improvement. This shows you're genuinely interested and engaged.
