Plumbing and Heating Counter Assistant

Plumbing and Heating Trade Counter Assistant

Location: Tottenham, N15 3QR

Salary: £30,800

Hours: 48.5 hours per week, shifts between 6:30am-4:30pm Monday to Friday, and alternate Saturdays from 7:00am – 4:00pm

We have an exciting opportunity for a Plumbing and Heating Trade Counter Assistant to join our Tottenham branch, where we supply a wide range of plumbing and building materials.

As a Trade Counter Assistant, you will be the first point of contact for our customers — offering expert advice, handling transactions, and helping to ensure the efficient day-to-day running of the trade counter.

Benefits:

• Pension Scheme
• Group Life Assurance up to 3x Salary (Subject to length of service)
• Staff Discount
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 20 Days Annual Leave plus Bank Holidays
• Birthday Day Off

Responsibilities:

• Assist customers with plumbing product inquiries and provide expert advice.
• Process orders accurately, handle invoicing, and manage payments efficiently.
• Replenish stock on the shop floor and participate in regular stock counts.
• Assist with deliveries to and from the store.
• Handle telephone inquiries effectively, maintaining clear communication with customers and colleagues.
• Respond positively and promptly to customer needs.

Requirements:

• Solid understanding of plumbing materials.
• Good interpersonal skills, confident and able to approach customers.
• Ability to work effectively as part of a busy team.
• The ability to prioritise responsibilities under pressure and be self-motivated.

Job Types: Full-time, Permanent

Pay: £30,800.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Store discount

Ability to commute/relocate:

• London N15 3QR: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Knowledge of Plumbing & Heating products?

Experience:

• Plumbing and Heating: 2 years (required)

Work Location: In person