At a Glance
- Tasks: Deliver exceptional customer service and manage dealer orders efficiently.
- Company: Join a global leader in the industry with a supportive team culture.
- Benefits: Enjoy competitive pay, health care, pension scheme, and learning opportunities.
- Other info: Dynamic office environment with great career advancement potential.
- Why this job: Make a difference by helping customers and improving service processes.
- Qualifications: High School Diploma and experience in customer service required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a skilled and dedicated Customer Service Representative (CSR) to provide top‑notch support to our worldwide Terex dealer network, addressing orders, enquiries, and essential business requirements.
Responsibilities
- Provide world‑class customer service.
- Offer effective customer solutions.
- Manage dealer orders and parts help‑desk tickets.
- Address pricing and availability enquiries.
- Liaise with internal departments and external suppliers.
- Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
- Participate in customer‑service calls and identify areas for improvement.
- Work as part of a team.
- Process sales orders, returns, and service requests with accuracy and efficiency.
- Monitor open orders and follow up on pending items to ensure timely fulfilment.
Basic Qualifications
- High School Diploma or GED required.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
- Minimum of three years of experience in a customer‑service and team‑oriented environment, with preference for specialized call‑center experience.
Preferred Qualifications
- Experience working within a busy office environment.
- Ability to meet deadlines.
- Excellent organizational skills and ability to prioritize workload using own initiative.
- Excellent verbal and written communication skills.
- Good listening skills.
- Excellent telephone manner.
- Experience using ERP or CRM systems.
- Self‑motivated and ambitious.
- Ability to work within a team.
- Ability to adapt to a fluid environment with constantly changing priorities.
- Strong time‑management skills.
- Customer‑focused mindset.
- Action‑and‑goal‑oriented approach.
- Clear communication skills.
- Patience and attentiveness.
- Highest level of integrity, honesty, and trust.
- Strong problem‑solving abilities.
- Adaptability to new technologies and business systems.
- Proactive in identifying and resolving issues.
Benefits
The company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for employees and their dependents, a contributory pension scheme, life assurance cover, employee stock purchase plan, and access to global learning and development programs.
Equal Opportunity Statement
As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Customer Service Representative in Dungannon employer: MP Louisville Business Park - USA
At Terex, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional growth. Our Blankenbaker office provides a dynamic environment where Customer Service Representatives can thrive, with competitive salaries, comprehensive benefits including health care and a contributory pension scheme, and access to global learning opportunities that empower employees to advance their careers.
Contact Details:
MP Louisville Business Park - USA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Dungannon
✨Tip Number 1
Get to know the company inside out! Research Terex and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with dealers and internal teams, being clear and professional is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your proactive mindset and adaptability.
✨Tip Number 4
Don’t forget to follow up! After any interviews or calls, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Dungannon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like your proficiency in Microsoft Office or experience with ERP systems.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Highlight Teamwork Experience:We love team players! Make sure to mention any previous experiences where you worked as part of a team, especially in a busy office environment. This will show us that you can adapt and thrive in a collaborative setting.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at MP Louisville Business Park - USA
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you provided excellent service or resolved a difficult issue.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Understanding their dealer network and the services they offer will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and communication prowess.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled problems in past roles. Think about times when you identified issues and came up with effective solutions. This will highlight your proactive approach and adaptability, which are key for this position.
