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For Companies At a Glance
- Tasks: Support customers and the team, resolving complex queries and ensuring smooth operations.
- Company: Join a dynamic Customer Relationship Team focused on excellence.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a collaborative work environment.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service and team leadership, with strong communication skills.
- Other info: Opportunity for continuous improvement and professional development.
The predicted salary is between 30000 - 40000 £ per year.
As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency, stepping into leadership responsibilities when required to maintain continuity.
Key Responsibilities
- Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints.
- Act as the escalation point for complex or unresolved customer issues.
- Support the Manager in overseeing daily team operations, including workflow and resource planning.
- Monitor team performance against KPIs, ensuring high standards of customer service.
- Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions.
- Assist with onboarding, training, and ongoing development of team members.
- Step into managerial responsibilities in the Manager’s absence, maintaining team performance and motivation.
- Identify and implement process improvements to enhance efficiency and customer experience.
- Produce and review reports, maintaining accurate documentation and procedures.
Skills & Experience
- Proven experience in a senior customer-facing role, with exposure to team leadership or management cover.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage priorities and perform in a fast-paced environment.
- Excellent customer service skills, with the ability to resolve complex issues effectively.
- Experience working with KPIs and performance metrics.
- Strong organisational and time-management skills.
- Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable).
About You
- A collaborative team player with a positive, customer-focused approach.
- Confident communicator, able to work effectively at all levels.
- Proactive, solutions-focused, and open to continuous improvement.
- Motivated to support and develop others within the team.
- Able to simplify complex challenges and deliver practical solutions.
This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements.
Assistant Customer Success Manager in Didcot employer: MP Jobs Ltd t/a MP Recruitment Group
Contact Detail:
MP Jobs Ltd t/a MP Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Success Manager in Didcot
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve handled complex customer issues in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are keen to join our team.
We think you need these skills to ace Assistant Customer Success Manager in Didcot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles. We want to see how your skills align with the responsibilities of the Assistant Customer Success Manager position.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've resolved complex customer issues in the past. We love seeing candidates who can demonstrate their ability to think on their feet and deliver practical solutions.
Highlight Team Collaboration: Since this role involves working closely with various teams, mention any experiences where you collaborated with others to achieve a common goal. We value team players who can contribute to a positive work environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MP Jobs Ltd t/a MP Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled complex queries in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Demonstrate Leadership Potential
Since the role involves stepping into managerial responsibilities, prepare to share instances where you've taken the lead or supported team members. Highlight your ability to motivate others and maintain performance during challenging times.
✨Familiarise Yourself with KPIs
Understand key performance indicators relevant to customer success roles. Be prepared to discuss how you've monitored or improved performance metrics in previous positions, as this will demonstrate your analytical skills and commitment to high service levels.
✨Show Your Collaborative Spirit
This role requires working closely with various internal teams. Think of examples where you've successfully collaborated with others to deliver seamless solutions. Emphasise your communication skills and how you can simplify complex challenges for better teamwork.