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- Tasks: Lead the night team and ensure exceptional service for guests at the Portsmouth Marriott Hotel.
- Company: Join the world-leading hospitality company, Portsmouth Marriott Hotel, known for its friendly service.
- Benefits: Enjoy discounted stays, free meals, wellness programmes, and unlimited career opportunities.
- Other info: Flexible hours with a supportive environment and world-class training.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: A warm personality, team spirit, and problem-solving skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Portsmouth Marriott Hotel is looking for a Night Supervisor to join the Front Desk team! We are looking for an enthusiastic Night Supervisor wanting to support the smooth operation of the Front Desk during nighttime hours and play a key role in ensuring exceptional service for every guest at the world leading hospitality company Portsmouth Marriott Hotel.
Located near famous landmarks such as the Spinnaker Tower, the hotel has a range of amenities including Cast Iron Bar & Grill, our signature restaurant, and fitness centre. The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests. At Portsmouth Marriott, there is the opportunity to progress your career in a supportive environment!
As the Night Supervisor you will:
- Provide warm, professional, and efficient service to all guests.
- Oversee check-in, check-out, guest accounts, reservations, and nightly front-desk operations.
- Assist with guest enquiries, handle internal and external calls, and ensure all guests feel welcomed and cared for.
- Support the Night Manager by guiding the Night Team, maintaining a safe and secure environment, and ensuring smooth overnight operations.
- Represent the hotel with confidence, friendliness, and professionalism, consistently demonstrating the Marriott values and brand standards.
A successful Night Supervisor is someone who has:
- A warm, people-oriented demeanour
- A team-first attitude
- A positive outlook and outgoing personality
- Flexibility, problem-solving skills, and multi-tasking ability
- Knowledge of Opera is preferred but not essential
- Serves as a role model to demonstrate appropriate behaviours
- Ensures exceptional customer service
- Proactively meets the needs of the hotel customers
In return for your hard work, the Night Supervisor will receive:
- Discounted stays at over 7,300 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- 20 Holiday days plus Bank Holidays
- Double pay for bank holidays
- Gratuities
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place.
Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Supervisor in Portsmouth employer: MP- Front Desk
Contact Detail:
MP- Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor role at Portsmouth Marriott.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and friendly demeanour shine through. Remember, they’re looking for someone who embodies the Marriott values, so be yourself and show them how you can contribute to their team.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or challenges during night shifts. Being ready with examples will demonstrate your problem-solving skills and flexibility, which are key for a Night Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Portsmouth Marriott team. Let’s get you that Night Supervisor position!
We think you need these skills to ace Night Supervisor in Portsmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the Night Supervisor role and how you can contribute to our team at Portsmouth Marriott.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Night Supervisor!
Be Personable: Since this role is all about providing exceptional service, don’t hesitate to showcase your warm and friendly personality in your application. We’re looking for someone who can connect with guests and make them feel welcome!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at MP- Front Desk
✨Know the Hotel Inside Out
Before your interview, take some time to research the Portsmouth Marriott Hotel. Familiarise yourself with its amenities, services, and values. This will not only show your enthusiasm but also help you answer questions more effectively and demonstrate how you can contribute to the team.
✨Showcase Your People Skills
As a Night Supervisor, you'll be interacting with guests and staff alike. Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to ensure a guest's satisfaction or resolved a conflict smoothly.
✨Demonstrate Flexibility and Problem-Solving
The night shift can bring unexpected challenges. Be ready to discuss times when you've had to think on your feet or adapt to changing circumstances. Highlight your ability to remain calm under pressure and how you approach problem-solving in a hospitality setting.
✨Emphasise Teamwork and Leadership
As you'll be guiding the Night Team, it's crucial to convey your team-first attitude. Share experiences where you've successfully led a team or collaborated with others to achieve a common goal. This will illustrate your capability to support the Night Manager and maintain a positive work environment.