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- Tasks: Lead the night team and ensure exceptional service for all guests at the Front Desk.
- Company: Join the Portsmouth Marriott Hotel, a world leader in hospitality.
- Benefits: Enjoy discounted stays, free meals, wellness programmes, and unlimited career opportunities.
- Other info: Flexible hours with a supportive environment for career growth.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: A warm personality, team spirit, and problem-solving skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Portsmouth Marriott Hotel is looking for a Night Supervisor to join the Front Desk team! We are looking for an enthusiastic Night Supervisor wanting to support the smooth operation of the Front Desk during nighttime hours and play a key role in ensuring exceptional service for every guest at the world leading hospitality company Portsmouth Marriott Hotel.
Located near famous landmarks such as the Spinnaker Tower, the hotel has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant, and fitness centre. The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests. At Portsmouth Marriott, there is the opportunity to progress your career in a supportive environment!
As the Night Supervisor you will…
- Provide warm, professional, and efficient service to all guests.
- Oversee check‑in, check‑out, guest accounts, reservations, and nightly front‑desk operations.
- Assist with guest enquiries, handle internal and external calls, and ensure all guests feel welcomed and cared for.
- Support the Night Manager by guiding the Night Team, maintaining a safe and secure environment, and ensuring smooth overnight operations.
- Represent the hotel with confidence, friendliness, and professionalism, consistently demonstrating the Marriott values and brand standards.
A successful Night Supervisor is someone who is…
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Knowledge of Opera is preferred but not essential
- Serves as a role model to demonstrate appropriate behaviours
- Ensures exceptional customer service
- Proactively meets the needs of the hotel customers
In return for your hard work, the Night Supervisor will receive…
- Discounted stays at over 7,300 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- 20 Holiday days plus Bank Holidays
- Double pay for bank holidays
- Gratuities
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Locations
Night Supervisor in Hampshire, Portsmouth employer: MP- Front Desk
Contact Detail:
MP- Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on openings or can put in a good word for you at the Portsmouth Marriott.
✨Tip Number 2
Be ready for that interview! Research the Portsmouth Marriott and its values. Prepare to showcase your warm, people-oriented demeanour and how you can contribute to their exceptional service.
✨Tip Number 3
Show off your flexibility and problem-solving skills during the interview. Share examples of how you've handled tricky situations in the past, especially in customer service roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Portsmouth Marriott!
We think you need these skills to ace Night Supervisor in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the Night Supervisor role and how you can contribute to our team at Portsmouth Marriott.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Night Supervisor!
Be Personable: Since this role is all about providing exceptional service, don’t hesitate to showcase your warm and friendly personality in your application. We’re looking for someone who can connect with guests and make them feel welcome!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at MP- Front Desk
✨Know the Hotel Inside Out
Before your interview, take some time to research the Portsmouth Marriott Hotel. Familiarise yourself with its amenities, services, and values. This will not only show your enthusiasm but also help you answer questions more confidently and relate your experience to their specific needs.
✨Showcase Your People Skills
As a Night Supervisor, you'll be interacting with guests and team members regularly. Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to ensure a guest's satisfaction or resolved a tricky issue effectively.
✨Demonstrate Flexibility and Problem-Solving
The role requires a positive outlook and the ability to handle unexpected situations. Be ready to discuss times when you've had to think on your feet or adapt to changing circumstances. Highlight your multi-tasking abilities and how you maintain a calm demeanour under pressure.
✨Embrace the Marriott Values
Familiarise yourself with the Marriott brand standards and values. During the interview, weave these into your responses to demonstrate that you align with their culture. Showing that you understand and embody their commitment to exceptional service will set you apart from other candidates.