At a Glance
- Tasks: Join our team to assess warranty claims and support customers with technical expertise.
- Company: Terex, a leader in innovative engineering solutions.
- Benefits: Competitive salary, bonuses, private healthcare, generous holidays, and LinkedIn Learning.
- Other info: Dynamic role with opportunities for growth and travel.
- Why this job: Make a real impact by solving customer issues and improving product reliability.
- Qualifications: Degree in Engineering or equivalent experience, plus 3 years of technical experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Farlough. Hours of Work: 39¾ hours per week. Reporting to: Projects & Aftersales Director.
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Helpdesk & Warranty Engineer to contribute to the Projects & Aftersales Department.
Responsibilities
- Proactive technical assessment of warranty claims and settlement with dealers & customers in a logical and timely manner.
- Processing warranty claims for Terex Washing Systems.
- Collecting all relevant warranty claim data, preparing summary documents and proposing suitable settlements.
- Settling claims in line with warranty policy on a timely basis and ensuring the monthly credit run is made within the allocated timeframe.
- Liaising with engineers, quality, service technicians and other key internal stakeholders.
- Handling queries from dealer network & customers via phone, email, or portals.
- Training internal staff and dealer network on warranty system and processes as required.
- Recovering costs from suppliers and coordinating return of parts to suppliers.
- Raising concerns to the Internal Quality Council.
- Providing advice to Technical and Parts Helpdesk on warranty issues.
- Providing warranty updates to Finance (AR) on outstanding claims during weekly calls.
- Identifying alternative technologies to resolve field issues and ensuring appropriate maintenance and ongoing improvements are carried out on current equipment.
- Ensuring product safety, function, reliability, and serviceability is upheld in day‑to‑day thinking and helping to improve as required.
- Designated appointed person for completing lift plans as and when required.
- Some travel will be required.
Qualifications
- Education to degree standard preferably in Engineering (or equivalent work experience).
- A minimum of 3 years of technical experience.
- Computer literate – Able to use Microsoft Office, especially Excel.
- Ability to communicate across all levels of the business.
- Qualified Appointed Person or willingness to attain qualification within 6 months.
- Ability to work on one’s own initiative with minimal supervision.
- Creativity and innovative thinking.
Desired Skills
- Working knowledge of washing equipment.
- Working knowledge of Microsoft Access and associated warranty & helpdesk portals.
- Experience in administration.
- Self‑motivated and high energy.
- Team player.
- Ability to work in a fluid environment with constantly changing priorities.
- Negotiation skills.
- Customer focus.
- Action orientation.
- Excellent verbal and written skills.
- Ability to influence at all levels.
- Highest level of integrity, honesty and trust.
- Drive for results.
- Excellent listening skills.
- Business acumen.
- Perseverance.
- Ability to manage multiple tasks simultaneously.
Benefits
- Competitive salaries.
- Team Member bonus.
- Private healthcare.
- Generous holidays.
- Pension.
- Life assurance.
- LinkedIn Learning.
- On‑site free parking.
Helpdesk & Warranty Engineer in Dungannon employer: MP Farlough-GBR
At Terex, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Farlough where innovation and teamwork thrive. Our commitment to employee growth is evident through comprehensive training opportunities, including LinkedIn Learning, and a supportive culture that values integrity and collaboration. With competitive salaries, generous holidays, and private healthcare, we ensure our team members are well taken care of while they contribute to meaningful projects in the Projects & Aftersales Department.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Warranty Engineer in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MP Farlough-GBR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MP Farlough-GBR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk & Warranty Engineer in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MP Farlough-GBR:Your cover letter is your chance to shine! Tell us why you want to work at MP Farlough-GBR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MP Farlough-GBR!
How to prepare for a job interview at MP Farlough-GBR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
