At a Glance
- Tasks: Manage dealer enquiries and assist in sourcing parts while providing top-notch customer service.
- Company: Join a dynamic team at Terex, a leader in the crushing and screening industry.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for growth.
- Other info: A vibrant workplace that embraces diversity and offers career advancement.
- Why this job: Be part of a team that values integrity and innovation while making a real impact.
- Qualifications: GCSEs in English and Maths, plus experience in customer service preferred.
The predicted salary is between 25000 - 30000 £ per year.
Position Title: Product Support Representative
Location: Dungannon Business Park
Reporting to: Parts Technical Support Manager
Hours of work: 40 hours per week
Responsibilities
- Manage dealer enquiries through the helpdesk.
- Advise on part identification.
- Cross‑reference parts against BOMs.
- Assist in sourcing of identified parts.
- Liaise with internal departments and external suppliers.
- Conduct credit investigations.
- Participate in customer service calls and identify improvement areas.
- Assist with preparation for new product launch.
- Assist with parts‑related engineering change orders.
Qualifications
- Minimum of GCSE (English and Maths grade C or above).
- Experience working in a busy office environment, ideally in a customer service role.
- Ability to organise and prioritise workload using own initiative; meet deadlines.
- Excellent organisational, verbal and written communication skills.
- Good listening skills to understand customer problems and resolve them.
- Excellent written skills as most work will be written (email, documentation, etc.).
- Experience in crushing and screening industry desirable but not essential.
Skills and Abilities
- Self‑motivated with high energy.
- Team player.
- Able to work in a fluid environment with changing priorities.
- Negotiation and customer focus.
- Action orientation, drive for results.
- Influence at all levels.
- Highest integrity, honesty and trust.
- Business acumen.
- Perseverance.
Terex is an equal opportunity employer. All appointments are based on merit. We value diversity and welcome applications from all sections of the community. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.
Parts Support Representative in Dungannon employer: MP Dungannon Business Park-GBR
Terex is an exceptional employer located in Dungannon Business Park, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members can thrive in their roles. Our inclusive culture values diversity and promotes fairness, making Terex a rewarding place to build a meaningful career.
Contact Details:
MP Dungannon Business Park-GBR Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Support Representative in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MP Dungannon Business Park-GBR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MP Dungannon Business Park-GBR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Support Representative in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MP Dungannon Business Park-GBR:Your cover letter is your chance to shine! Tell us why you want to work at MP Dungannon Business Park-GBR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MP Dungannon Business Park-GBR!
How to prepare for a job interview at MP Dungannon Business Park-GBR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
