At a Glance
- Tasks: Configure and develop solutions on the Halo platform for diverse clients.
- Company: Join Mozaic, a leading Digital Transformation consultancy with a stellar reputation.
- Benefits: Enjoy a competitive salary, collaborative culture, and career development opportunities.
- Other info: Dynamic environment with opportunities to enhance your technical skills.
- Why this job: Make a real impact by transforming digital operations for major organisations.
- Qualifications: At least 6 months of hands-on Halo ITSM experience required.
The predicted salary is between 63000 - 77000 £ per year.
Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations to assess and transform their digital operations.
We have an outstanding reputation, with customers across industries including Financial Services, Government and Defence. Our Enterprise Platforms practice helps organisations design, implement and improve modern service management platforms and ways of working.
We are looking for an experienced Halo Developer to join our Enterprise Platforms practice, working with customers to configure, develop and improve solutions on the Halo platform. This role is aimed at someone who already has practical Halo experience and can become productive quickly. We are looking for at least 6 months of hands-on experience administering, configuring or developing within Halo ITSM rather than a traditional software development background.
You will work across customer implementations and improvements, translating requirements into practical Halo configuration while following good service management and platform design principles.
Background & Experience
- At least 6 months of hands-on experience administering, configuring or developing in Halo ITSM
- Experience configuring ticket types, workflows, actions, fields and service catalogue items
- Experience working with users, agents, teams, organisations, sites and access or permissions within Halo
- A good understanding of core ITSM processes including incidents, requests, problems, changes, assets and knowledge
- Experience configuring notifications, templates, SLAs or other day-to-day platform functionality
- Experience troubleshooting configuration issues and working through problems logically
- The ability to understand customer requirements and translate them into maintainable Halo configuration
- Good written and verbal communication skills and confidence working with customers and stakeholders
- The ability to document configuration and work effectively as part of a wider delivery team
Desirable Experience
- Halo APIs, integrations or working with external systems
- Halo Integration Runbooks, automation or more advanced workflow configuration
- Data imports, data mapping and migration into Halo
- SQL and working with relational data
- JavaScript or other scripting experience
- Reporting, dashboards and data analysis
- Enterprise Service Management and using Halo for functions outside IT, such as HR, Facilities, Procurement or Finance
- ITIL Foundation or wider ITIL knowledge
- Experience in a consultancy or customer-facing delivery environment
- Experience or an interest in AI and its application within service management
- Security Clearance (SC) or previous experience working within secure environments
We are not looking for a heavyweight software engineer. We are looking for someone who knows their way around Halo, understands how service management platforms are configured and can take a requirement through to a sensible working solution.
You should be comfortable owning configuration tasks, asking the right questions when requirements are unclear and continuing to develop your Halo technical skills through real customer delivery.
We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career.
Experienced Halo Developer in London employer: Mozaic
At Mozaic, we pride ourselves on being an exceptional employer that values collaboration, innovation, and personal growth. Our central London office offers a vibrant environment where talented individuals can thrive, supported by a competitive salary and comprehensive benefits including flexible working arrangements and private healthcare. Join us to make a meaningful impact in the consultancy space while developing your career alongside industry leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Halo Developer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Mozaic or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Mozaic.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Mozaic.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Mozaic that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Experienced Halo Developer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Mozaic.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Mozaic and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Mozaic
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Mozaic uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
