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For Companies At a Glance
- Tasks: Design and lead innovative service models for major organisations.
- Company: Join Mozaic, a leading consultancy transforming digital operations.
- Benefits: Competitive salary, collaborative culture, and career development opportunities.
- Why this job: Shape the future of service architecture and make a real impact.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
- Other info: Diverse and inclusive workplace with exciting client projects.
The predicted salary is between 43200 - 72000 £ per year.
About the role
The Company Mozaic is an innovative and growing Operating Model Transformation Consultancy. We work with large organisations at CIO level, to assess and transform their digital operations. We have an outstanding reputation in this field and our customer base includes many household names across numerous different industries.
Background and Experience
As a Service Architect, you will play a critical leadership role in shaping, designing, and assuring E2E service models. This role combines architectural rigour with delivery practicality, ensuring that services are operationally viable, technically sound, and aligned with strategic outcomes. You will work in a blended team, supporting the design and delivery of scalable, resilient, and user‑centric services.
You will:
- Design and document E2E service models spanning people, process, data, technology, and supplier ecosystems.
- Lead the development of service blueprints, service catalogues, interface definitions, and runbooks for business‑critical functions.
- Lead service design governance in collaboration with the client Architectural governance team, ensuring alignment to their standards.
- Produce and assure design artefacts, conforming to agreed policies, taxonomies, security controls, and accessibility requirements.
- Actively contribute to Governance Boards, providing technical service assurance, dependency management, and risk mitigation inputs.
- Map and manage technical and supplier interdependencies, ensuring clean transitions of contracts, data, infrastructure, and support models.
- Lead architectural alignment across workstreams, identifying and mitigating cross‑cutting constraints, risks, and duplication.
- Work closely with Enterprise Architects, Technical SMEs, ServiceNow platform leads, Delivery Managers, and Business Analysts to ensure that service architecture is both strategically aligned and practically implementable.
- Coach client teams on operating model design, governance frameworks, and supplier/service integration principles to ensure long‑term capability uplift.
Essential Skills:
- Strong track record designing services in large organisations
- Deep knowledge of service integration, sourcing strategies, enterprise platforms.
- Familiarity with public sector policy, digital governance (GDS/TCoP), and secure service design standards.
- Excellent stakeholder engagement skills.
- SC cleared or Clearable
Desirable Skills:
- Working knowledge of Product and Platform operating models
- Working knowledge of ITIL4
- Working knowledge of ServiceNow
- Experience supporting large-scale mergers, acquisitions, or transformations.
Mozaic’s Commitment to Diversity and Inclusion
Mozaic-Services Limited is dedicated to encouraging a supportive and inclusive culture amongst its workforce. Our aim is to ensure that all Employees, Associates and job applicants are given equal opportunity and that our organisation is representative of all sections of society.
Reward Package
We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career.
Service Architect employer: Mozaic Services Ltd
Contact Detail:
Mozaic Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to current employees at Mozaic. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your experience in designing E2E service models and your knowledge of service integration. Bring along examples of your work or case studies that demonstrate your expertise.
✨Prepare for Interviews
Do your homework on Mozaic and their projects. Be ready to discuss how your skills align with their needs, especially around architectural governance and service design. Practise common interview questions and think about how you can showcase your stakeholder engagement skills.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mozaic team.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Architect role. Highlight your experience in designing E2E service models and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our mission at Mozaic. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Stakeholder Engagement Skills: Since this role involves working closely with various stakeholders, make sure to highlight your engagement skills. Share examples of how you've successfully collaborated with teams or clients in the past. We value strong communication and teamwork!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mozaic Services Ltd
✨Know Your Service Models
Make sure you brush up on your knowledge of end-to-end service models. Be ready to discuss how you've designed and documented these in previous roles, as well as any specific methodologies you’ve used. This will show that you understand the core responsibilities of a Service Architect.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in the past. Highlight your communication skills and how you’ve navigated complex relationships to ensure alignment on service design. This is crucial for demonstrating your ability to work collaboratively in a blended team.
✨Showcase Your Governance Experience
Familiarise yourself with governance frameworks relevant to service architecture. Be prepared to discuss your experience with service design governance and how you’ve contributed to ensuring compliance with standards. This will help you stand out as someone who can lead service design governance effectively.
✨Demonstrate Technical Knowledge
Brush up on your technical knowledge, especially around service integration and enterprise platforms. Be ready to discuss any experience you have with ITIL4 or ServiceNow, as well as how you’ve managed technical interdependencies in past projects. This will show that you’re not just a theoretical architect but someone who can deliver practical solutions.
