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- Tasks: Design and lead end-to-end service models for major organisations.
- Company: Join Mozaic, a leading consultancy transforming digital operations.
- Benefits: Competitive salary, collaborative culture, and career development opportunities.
- Why this job: Shape innovative services and make a real impact in diverse industries.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
- Other info: Embrace a supportive and inclusive workplace with growth potential.
The predicted salary is between 43200 - 72000 Ā£ per year.
Mozaic is an innovative and growing Operating Model Transformation Consultancy. We work with large organisations at CIO level, to assess and transform their digital operations. We have an outstanding reputation in this field and our customer base includes many household names across numerous different industries.
As a Service Architect, you will play a critical leadership role in shaping, designing, and assuring E2E service models. This role combines architectural rigour with delivery practicality, ensuring that services are operationally viable, technically sound, and aligned with strategic outcomes. You will work in a blended team, supporting the design and delivery of scalable, resilient, and userācentric services.
You will:
- Design and document E2E service models spanning people, process, data, technology, and supplier ecosystems.
- Lead the development of service blueprints, service catalogues, interface definitions, and runbooks for businessācritical functions.
- Lead service design governance in collaboration with the client Architectural governance team, ensuring alignment to their standards.
- Produce and assure design artefacts, conforming to agreed policies, taxonomies, security controls, and accessibility requirements.
- Actively contribute to Governance Boards, providing technical service assurance, dependency management, and risk mitigation inputs.
- Map and manage technical and supplier interdependencies, ensuring clean transitions of contracts, data, infrastructure, and support models.
- Lead architectural alignment across workstreams, identifying and mitigating crossācutting constraints, risks, and duplication.
- Work closely with Enterprise Architects, Technical SMEs, ServiceNow platform leads, Delivery Managers, and Business Analysts to ensure that service architecture is both strategically aligned and practically implementable.
- Coach client teams on operating model design, governance frameworks, and supplier/service integration principles to ensure longāterm capability uplift.
Essential Skills:
- Strong track record designing services in large organisations
- Deep knowledge of service integration, sourcing strategies, enterprise platforms.
- Familiarity with public sector policy, digital governance (GDS/TCoP), and secure service design standards.
- Excellent stakeholder engagement skills.
- SC cleared or Clearable
Desirable Skills:
- Working knowledge of Product and Platform operating models
- Working knowledge of ITIL4
- Working knowledge of ServiceNow
- Experience supporting large-scale mergers, acquisitions, or transformations.
Mozaic-Services Limited is dedicated to encouraging a supportive and inclusive culture amongst its workforce. Our aim is to ensure that all Employees, Associates and job applicants are given equal opportunity and that our organisation is representative of all sections of society.
We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career.
Service Architect in London employer: Mozaic Services Ltd
Contact Detail:
Mozaic Services Ltd Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Architect in London
āØNetwork Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and donāt be shy about reaching out on LinkedIn. We all know that sometimes itās not just what you know, but who you know that can help you land that Service Architect role.
āØShow Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in designing E2E service models and your knowledge of service integration. We want to see you shine, so prepare some examples that showcase your expertise and how you can add value to their team.
āØAsk Smart Questions
During interviews, donāt just wait for them to ask you questions. Show your interest by asking insightful questions about their current projects or challenges they face. This not only demonstrates your knowledge but also shows that youāre genuinely interested in the role and the company.
āØApply Through Our Website
We encourage you to apply directly through our website for the best chance at landing that dream job. It streamlines the process and ensures your application gets the attention it deserves. Plus, youāll be one step closer to joining a fantastic team at Mozaic!
We think you need these skills to ace Service Architect in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Service Architect role. Highlight your experience in designing E2E service models and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Donāt forget to mention your familiarity with service integration and governance frameworks.
Showcase Your Stakeholder Engagement Skills: In your application, be sure to highlight your excellent stakeholder engagement skills. We value collaboration, so share examples of how you've successfully worked with different teams or clients in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you donāt miss out on any important updates from us!
How to prepare for a job interview at Mozaic Services Ltd
āØKnow Your Service Models
Make sure you have a solid understanding of end-to-end service models. Be ready to discuss how you've designed and documented these in previous roles, as well as the challenges you faced and how you overcame them.
āØEngage with Stakeholders
Prepare to demonstrate your excellent stakeholder engagement skills. Think of examples where you've successfully collaborated with different teams or clients, and be ready to explain how you managed those relationships to achieve strategic outcomes.
āØFamiliarise Yourself with Governance Standards
Brush up on public sector policy and digital governance standards like GDS/TCoP. Being able to speak knowledgeably about these will show that you understand the regulatory landscape and can ensure compliance in your service designs.
āØShowcase Your Technical Knowledge
Be prepared to discuss your experience with service integration and enterprise platforms. Highlight any specific tools or methodologies you've used, such as ITIL4 or ServiceNow, and how they contributed to successful project outcomes.
