Account Manager in Newcastle upon Tyne

The Opportunity

We are currently looking for an Account Manager who will be responsible for managing and nurturing relationships with our key customers, with a focus on customer retention and growth. You will have a consultative and analytical approach to gain a strong understanding of our clients’ goals ensuring product and service alignment. A natural ability to identify areas of growth while demonstrating a return on investment to their clients. You can connect people and products to solve business challenges, internally and with customers and will be measured on your ability to achieve monthly revenue retention targets and convert short term contracts into 12+ month contracts.

Key Responsibilities

• Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction, growth and high renewal rates.
• Ask and understand clients' key business goals and objectives and ensure delivery against these goals.
• Effectively manage contract renewals and re-negotiations.
• Grow account revenue through up-sell and cross-sell efforts; have a working knowledge of sister brands to assist in these efforts.
• Actively monitor and mitigate risk among account base.
• Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity.
• Develop a deep understanding of Campaigner product and ensure that accounts are utilizing all the appropriate features in the software.
• Stay up to date with email marketing changes and product developments, communicating these to clients addressing the impact and providing recommendations.
• Effectively work alongside other departments - including sales, finance, product, and support - to ensure an exceptional customer experience.
• Accountable for identifying client issues, proposing solutions and escalating to the appropriate person to the point of resolution.
• Share knowledge, tools, and techniques within the team and be a resource to junior members.

Job Qualifications

• 2-3 years in Account Management, Customer Success, Sales and/or Business Development.
• Knowledge of web-based software as a service (SaaS).
• Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
• Ability to understand the client’s business and what drives decision making.
• Excellent communication skills; building quick rapport over phone, email and presentation.
• Exceptional time management and organization; ability to manage competing priorities.
• Proven negotiation skills and ability to overcome objections.
• Experience in email or digital marketing a plus.
• Motivated with a passion to succeed, while also helping clients, team members and the overall company.

About Campaigner

Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers. With over 20 years in business and a global reach, our experienced team of experts help customers of all sizes achieve the best possible ROI with email and SMS marketing, backed by a highly scalable platform.

Our Benefits

Campaigner offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you’re seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Campaigner is the place for you.

Compensation Range

Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is £41,000 - £46,000 OTE. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.