At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Moynat at Harrods, a luxury brand with a strong heritage.
- Benefits: Enjoy competitive salary, bonuses, private health insurance, and a generous pension scheme.
- Other info: Opportunities for global mobility and long-term career development await you.
- Why this job: Be a brand ambassador and make a real impact in a high-fashion environment.
- Qualifications: Experience in luxury sales and a passion for fashion are essential.
The predicted salary is between 28800 - 43200 £ per year.
As the Assistant Store Manager for Harrods, reporting to the Moynat Store Manager, you will be an Ambassador of the brand, motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store which represents the Moynat brand image and delivers world class customer service.
JOB RESPONSIBILITIES
- Team Leadership & Operations
- Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA.
- Lead by example in demonstrating role model behaviour that is representative of the Moynat brand.
- Lead the team through morning briefings, objective setting, training and direct coaching together with the Boutique Manager.
- Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency.
- Ensure all Company policies and procedures are adhered to.
- Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns.
- Oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office.
- Ensure cash banking is carried out accurately on a weekly basis.
- Evaluate the performance of each Sales Consultant and provide constant feedback to ensure results.
- Responsible for the day to day needs of the business and administration.
- Sales & Business Monitoring
- Tracking, monitoring and communicating sales targets and KPIs.
- Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards.
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximise sales.
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
- Keep up to date with the fashion industry and market trends.
- General Store VM/Client Management
- Assist in the implementation and maintenance of all visual guidelines.
- Maintain store standards that reflect the brand image at all times.
- Enhance customer service standards in store to ensure world class service is delivered at all times.
- Build relationships with Moynat clients to develop loyal clientele in order to reach sales objectives.
- Proactively tackle and resolve all customer problems and complaints quickly and effectively.
- Motivate and develop Sales Associates in clientelling and customer service.
PROFILE
- Experience in sales in a luxury, high fashion environment and managing people.
- Leather Goods / Accessories relevant experience.
- Passion for fashion and sales.
- A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience.
- Excellent personal presentation – a Moynat Brand Ambassador.
- Understanding of Retail KPIs.
- Ability to effectively and successfully lead and manage a team.
- Strong and demonstrable commercial acumen.
- A passion for customer service and sales floor focused.
- Excellent at working and delivering against deadlines and the ability to work under pressure.
- Ability to prioritise for self and the team and be able to multi-task.
- Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions.
- Proactive and positive in approach.
- Able to communicate effectively with all internal and external customers and at all levels of the organisation.
PERKS & BENEFITS
- Competitive salary and bonus structure.
- Private Medical Health Insurance with Vitality.
- Generous Pension scheme (employee input 3%, employer input 8%).
- Long term career path & Development structure.
- Global mobility programme with worldwide opportunities.
Assistant Store Manager - Moynat - Harrods in London employer: Moynat Group
Moynat, located within the prestigious Harrods, offers an exceptional work environment where luxury retail meets a commitment to excellence. As an Assistant Store Manager, you will thrive in a culture that values teamwork, personal development, and world-class customer service, all while enjoying competitive benefits such as private medical insurance and a generous pension scheme. With opportunities for global mobility and a clear career progression path, Moynat is dedicated to nurturing talent and fostering a rewarding career in the luxury fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Moynat - Harrods in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Moynat Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Moynat Group!
We think you need these skills to ace Assistant Store Manager - Moynat - Harrods in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Moynat Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Moynat Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Moynat Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Moynat Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
