Location: Primarily London – occasional travel across the UK
Working pattern: 3 days per week (21 hours total – 7 hours per day)
Role type: Part-time
Salary: £17,472 per annum (pro rata, based on 21 hours/week) —FTE £29,120(based on a 35-hour week) or £16.00/h on IR35
Contract options: PAYE (employed) or IR35 (self-employed/contractor) – whichever best suits the applicant
Bonus: Performance-based bonus
Pension (PAYE only): 5% employer pension contribution, above the UK statutory auto-enrolment minimum of 3%
Holiday (PAYE only): 17 days plus an additional day off for your birthday. If a bank holiday falls on one of your working days, this is deducted from your 17-day allowance; if it falls on a non-working day, it cannot be claimed back or added on top.
About the role
We're looking for a proactive, people-focused Field Sales & Brand Ambassador to join our growing matcha brand in the UK. The role also includes B2C customer service, helping ensure a smooth and positive experience for customers shopping through our website.
This is a hands-on role for someone who loves building relationships, discovering new business opportunities and bringing a brand to life. You'll be out in the field meeting customers, developing B2B accounts, supporting marketing activations and delivering engaging matcha workshops and training sessions.
What you’ll be doing
Sales & Business Development
Identify and approach new B2B customers across London, including cafes, restaurants, hospitality, retail and wellness businesses.
Build and maintain strong relationships with our existing B2B customers.
Manage the sales process from initial contact through to onboarding and ongoing account support.
Identify opportunities to increase sales and grow existing accounts.
Collect and process custom orders from B2B clients.
Handle invoicing for B2B accounts when necessary.
Provide stock intake suggestions based on market and account insights.
Marketing & Brand Activation
Help introduce the brand to new audiences and create memorable customer experiences.
Work closely with the wider team on local marketing initiatives and partnerships. Support and lead marketing activations, tastings, pop-ups and events across London.
Workshops & Training
Deliver engaging matcha workshops, tastings and product training for customers and partners.
Train hospitality teams on matcha preparation, product knowledge and best practices.
Customer Service – B2B & B2C
Act as first point of contact for B2B accounts, handling questions, orders, feedback and follow-ups.
Support B2C customers through enquiries, product questions, issues and general brand interaction via MOYA website orders.
Build long-term relationships and ensure customers feel supported and valued.
About you
- We're looking for someone who is:
- Outgoing, confident and highly personable.
- A natural networker who enjoys meeting new people and opening doors.
- Commercially driven and motivated by winning new business.
- Passionate about matcha, specialty coffee and hospitality.
- Comfortable approaching businesses and starting conversations from scratch.
- Organised, proactive and able to work independently.
- Comfortable travelling across London and occasionally further afield.
- This role would suit a specialty coffee barista who wants to move into sales, business development and brand building – someone who understands coffee shops from the inside and can use that experience to help businesses discover, adopt and love our matcha.
- Company phone provided
- Company laptop provided
- Personalised business cards
- Monthly matcha allowance (up to 50g) – enjoy the product you're championing!
- Birthday day off (PAYE only), on top of your statutory holiday entitlement
You must have the right to work in the UK. We are unable to offer visa sponsorship for this role, as we do not hold a sponsor licence.
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