At a Glance
- Tasks: Be the welcoming face of Zedwell Hostel and manage front desk activities.
- Company: Join a fun and innovative team at Zedwell Hostel in central London.
- Benefits: Enjoy daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Great career growth opportunities in a creative workplace.
- Why this job: Make guests feel at home while working in a vibrant environment.
- Qualifications: 1 year experience in a Front Office role and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front of House Team at Zedwell Hostel, located in the heart of London, Piccadilly Circus. Zedwell Capsule Hostel is an exciting, modern, and innovative project in the heart of Piccadilly Circus, offering guests a unique and restful stay. With 990 capsules and direct Underground access, it provides a distinctive accommodation experience in central London.
What you will be doing:
- You will act as the ‘face’ of our company and ensure our guests receive a heart-warming welcome.
- You will also coordinate all front desk activities, including calls, reservations, and guests’ services.
As a Host, you should combine a pleasant personality with a dynamic professional attitude. The ideal candidate should be able to deal efficiently with complaints and have a solid customer service approach.
What are we looking for:
- A positive individual that is excited to be part of a fun Team.
- Driven to deliver results.
- Minimum 1 year in a Front Office Role in a similar property.
What we offer you:
- Daily food allowance (non contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits. Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role. Apply ASAP if you want to join a fast-paced innovative UK company.
Night Guest Service Agent in London employer: Moxy
Zedwell Hostel is an exceptional employer that fosters a vibrant and fun work culture in the heart of London, Piccadilly Circus. With a focus on employee growth and innovation, we offer competitive benefits including a daily food allowance, a company pension scheme, and opportunities for career advancement. Join our dynamic team where your contributions are valued, and enjoy unique perks such as discounted stays at other properties.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Moxy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Moxy
Don't be shy about reaching out to Moxy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Moxy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Moxy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
