At a Glance
- Tasks: Manage reservations and group bookings at Moxy Manchester City, ensuring a seamless guest experience.
- Company: Join the vibrant team at Moxy Manchester, part of Marriott's innovative hotel brand.
- Benefits: Enjoy a competitive salary, employee discounts, and a fun work environment.
- Other info: Opportunity for growth in a collaborative and energetic atmosphere.
- Why this job: Be part of a dynamic hotel that caters to the next-generation traveller.
- Qualifications: Experience in hotel reservations and group bookings; strong communication and organisational skills.
The predicted salary is between 29700 - 36300 £ per year.
Own individual reservations and group accommodation at Moxy Manchester City, our leisure lifestyle hotel in Spinningfields. Working with the General Manager, Marriott RMS, Sales, Finance and the Crew, maximise room revenue and deliver a seamless booking experience with Moxy's friendly, confident personality. This is a full-time, on-site role.
Key Responsibilities
- Reservations: Manage enquiries and bookings across direct, Marriott and agency channels, ensuring accurate rates, amendments, cancellations, guest profiles and booking terms. Follow up enquiries to convert business and encourage repeat stays.
- Group Sales: Manage group enquiries, quotations, show-rounds, contracts and follow-up. Agree rates and terms within authority, working with the General Manager, RMS and Sales to secure profitable business.
- Group Delivery: Maintain blocks, booking links, rooming lists, pick-up and release dates; chase contracts, deposits and balances. Coordinate arrival, breakfast, billing and special requests with Front Office, Housekeeping and Bar Moxy.
- Revenue and Inventory: Review pick-up, occupancy, ADR, RevPAR and market pricing with RMS. Support rate and availability decisions, monitor group displacement and wash, flag overselling risks and check approved changes across channels.
- Systems: Keep OPERA and Marriott systems, including MARSHA and EMPOWER as applicable, accurate and aligned. Check segmentation, arrivals and guarantees, resolving booking, inventory and interface discrepancies with RMS or support teams.
- Accounts and Agencies: Build booker and agency relationships, supporting KE Hotels Sales with corporate RFPs, deadlines and negotiated-rate loading. Check rate availability, monitor account production and identify repeat business.
- Moxy and Manchester: Use local corporate, football, concert and seasonal demand to identify opportunities. Coordinate approved packages with RMS, Operations and Marriott Digital Field Marketing, promote relevant extras and refer Bar Moxy events while managing linked accommodation.
- Reporting: Support revenue meetings, rolling forecasts, budgets and SSOT reporting with accurate pipeline, room-night, rate and cancellation data. Highlight demand changes, conversion risks and required actions.
- Financial Controls: Manage payment guarantees, deposits, routing and billing; apply cancellation and no-show terms and obtain approval for exceptions. Validate agency commissions and resolve invoice, balance and payment queries with KE Hotels Finance.
- Crew and Guests: Coach colleagues and maintain procedures. Provide accurate hotel and Bonvoy information, clear handovers and prompt complaint resolution; support relocations with the duty team and protect guest and payment information.
Qualifications and Skills
- Hotel reservations and end-to-end group booking experience; supervisory or management experience desirable.
- Commercial understanding of occupancy, ADR, RevPAR, forecasting, group displacement and distribution costs.
- OPERA or comparable PMS experience; Marriott systems, MarRFP, MiNT and Lighthouse knowledge desirable.
- Strong enquiry conversion, negotiation, show-round and relationship-building skills.
- Excellent accuracy and organisation across contracts, rooming lists, payments and deadlines.
- Clear communication, guest-service and coaching skills, working effectively across teams.
- Confident with Outlook and Excel, guest confidentiality and secure payment procedures.
- Interest in Manchester's corporate and leisure markets, with a flexible, hands-on approach.
Personal Attributes
- Approachable and confident, with Moxy personality and professionalism.
- Proactive, commercially curious and accountable for follow-through.
- Calm and collaborative, balancing guest experience with commercial priorities.
Benefits
Competitive salary and benefits package. Access to Marriott International employee benefits, including discounts on accommodations and dining. A fun, dynamic work environment at Moxy Hotel Manchester.
Groups and Reservations Manager in Manchester employer: Moxy Manchester City Hotel
At Moxy Manchester City Hotel and Hotel Indigo Newcastle, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional growth, we offer extensive training and development opportunities, alongside competitive benefits that enhance work-life balance. Join us in a vibrant location where your contributions will directly impact the success of our unique lifestyle hotels, making every day rewarding and meaningful.
Contact Details:
Moxy Manchester City Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Groups and Reservations Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Moxy Manchester City Hotel
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We think you need these skills to ace Groups and Reservations Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Moxy Manchester City Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Moxy Manchester City Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
