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- Tasks: Lead a dynamic team to create unforgettable guest experiences at Moxy London Excel.
- Company: Join the vibrant Moxy brand, part of Marriott, known for its fun and relaxed atmosphere.
- Benefits: Enjoy health plans, discounted stays, food perks, and generous holiday allowances.
- Why this job: Be part of a lively culture where your energy and personality shine while making guests feel at home.
- Qualifications: Bring your service industry experience and a passion for hospitality; multilingual skills are a bonus!
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
This position is based on a full time contract.
Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
Main Tasks and Responsibilities:
- Helping guests and creating positive experiences
- Manage hotel room inventory and checking guests in/out the Moxy way
- Operate Food & Beverage outlets the Moxy way
- Manage all bills and payments correctly
- Prepare food, clean, tidy, restock, take deliveries and organise BOH areas
- Follow all food safety, licensing and health and safety policies to work safely
- Supporting other Crew Members
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi-tasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience:
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
Benefits for You:
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*A personality assessment can be part of the recruitment process*
Crew Leader employer: Moxy London Excel
Contact Detail:
Moxy London Excel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Leader
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding their approach to hospitality and how they create a fun, relaxed environment will help you align your communication style and attitude during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your proactive nature and ability to thrive in a fast-paced service environment.
✨Tip Number 3
Highlight any experience you have with hotel systems like Opera or Micros. If you don’t have direct experience, consider researching these systems to show your willingness to learn and adapt quickly.
✨Tip Number 4
Emphasise your communication skills, especially if you speak multiple languages. Being able to connect with guests from diverse backgrounds is a huge asset in the hospitality industry, and it will set you apart from other candidates.
We think you need these skills to ace Crew Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Crew Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in the service industry. Emphasise any roles where you demonstrated strong communication skills, problem-solving abilities, and teamwork.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the Moxy brand and the hospitality industry. Share specific examples of how you've created positive experiences for guests in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moxy London Excel
✨Show Your Energy
As a Crew Leader, high energy is key. Make sure to convey your enthusiasm during the interview. Share examples of how you've created a fun and relaxed environment in previous roles.
✨Demonstrate Communication Skills
Since clear communication is essential, practice articulating your thoughts clearly. Be prepared to discuss how you engage with guests and resolve issues effectively.
✨Highlight Problem-Solving Abilities
Prepare to share specific instances where you've proactively solved problems in a fast-paced environment. This will showcase your ability to think on your feet and manage challenges.
✨Familiarise Yourself with Hotel Systems
If you have experience with hotel systems like Opera or Micros, be ready to discuss it. If not, do some research to show your willingness to learn and adapt to new technologies.
