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- Tasks: Lead hotel operations, inspire your team, and create unforgettable guest experiences.
- Company: Join Moxy, a vibrant hotel brand under Marriott, known for its fun atmosphere.
- Benefits: Enjoy health plans, discounted stays, enhanced parental pay, and generous holiday allowances.
- Why this job: Be part of a dynamic team that values hard work, fun, and exceptional service.
- Qualifications: 2+ years in hotel management and team leadership; experience with property management systems required.
- Other info: Fluency in English is essential; other languages are a bonus!
The predicted salary is between 36000 - 60000 £ per year.
Energetic multitasker who leads from the front to maintain a smooth hotel operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Moxy brand to life, creating a fun environment that makes guests feel at home.
Main Tasks and Responsibilities:
- Supports the General Manager in all aspects of the management of the hotel.
- Customer service, guest relations and creating positive guest experiences.
- Recruits and develops a team that delivers excellent service the Moxy way.
- Ensures a profitable hotel operation in line with company goals.
- Manages the team effectively and enforces company policies.
- Actively involved in the day-to-day tasks of the team.
- Managing Food & Beverage outlets the Moxy way.
- Manages hotel room inventory and checking guests in/out the Moxy way.
- Follows all food safety, licensing and health and safety policies to work safely.
- Promotes and supports the Moxy brand and the Marriott Bonvoy loyalty program.
We're looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude.
- Good with people and enjoy chatting with guests.
- Skilled multitasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Must have minimum 2 years hotel management experience.
- Must have minimum 2 years team management.
- Must have property management system (preferably Opera) experience.
- Knowledge of Point of Sale system (Preferably Micros).
- Knowledge of Food Safety & Licensing laws.
- Knowledge of maintaining brand standards.
- Event management, marketing or social media experience.
- Personal experience of travel and travel industry.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Enhanced Maternity/Paternity/Adoption pay.
- Pension scheme.
- Twenty-eight holidays (annually increasing to max thirty-three holidays).
Operations Manager employer: Moxy Glasgow Merchant City
Contact Detail:
Moxy Glasgow Merchant City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding what makes Moxy special will help you connect with the team and demonstrate your enthusiasm for creating a fun environment for guests.
✨Tip Number 2
Network with current or former employees of Moxy hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your previous experience in hotel management and team leadership. Be ready to share specific examples of how you've successfully managed operations and improved guest experiences in the past.
✨Tip Number 4
Showcase your knowledge of property management systems like Opera and Point of Sale systems like Micros. Being able to speak confidently about these tools will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel management experience and showcases your ability to lead a team. Emphasise your customer service skills and any specific achievements that demonstrate your capability in creating positive guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the Moxy brand. Share specific examples of how you've successfully managed teams and improved operations in previous roles.
Highlight Relevant Skills: Clearly outline your skills related to multitasking, communication, and problem-solving. Mention your experience with property management systems like Opera and Point of Sale systems like Micros, as these are crucial for the role.
Showcase Your Personality: Since the role requires someone with 'Moxie', let your personality shine through in your application. Use a friendly tone and share anecdotes that reflect your energy and enthusiasm for creating a fun environment for guests.
How to prepare for a job interview at Moxy Glasgow Merchant City
✨Show Your Energy
As an Operations Manager, high energy is key. Make sure to convey your enthusiasm for the role and the Moxy brand during the interview. Share examples of how you've inspired your team in previous positions.
✨Demonstrate Your Multitasking Skills
Prepare to discuss specific instances where you've successfully managed multiple tasks at once. Highlight your ability to balance hard work with excellent service, as this is crucial for the role.
✨Emphasise Guest Relations
Since guest experience is a top priority, be ready to talk about how you've created positive experiences for guests in the past. Use anecdotes that showcase your people skills and ability to build relationships.
✨Know Your Systems
Familiarise yourself with property management systems like Opera and Point of Sale systems like Micros. Be prepared to discuss your experience with these tools and how they can enhance hotel operations.
