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- Tasks: Provide top-notch customer service and be the first point of contact for guests.
- Company: Join the vibrant team at Moxy Glasgow Merchant City, part of the Marriott family.
- Benefits: Enjoy flexible night shifts, training opportunities, and discounts on hotel stays and dining.
- Why this job: Be part of a fun team, showcase your personality, and make a real impact on guest experiences.
- Qualifications: Experience in the service industry is a plus; knowledge of hotel systems is beneficial.
- Other info: Full-time role with a competitive salary and increasing holiday entitlement.
The predicted salary is between 27000 - 39000 £ per year.
This position is based on a full time contract.
Gross Salary: £13.02 per hour
We are looking for a friendly, passionate and energetic Night Crew Member to join the team at the Moxy. As Night Crew Member you'll be on the front line, delivering a first-class service. You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.
What we will offer you:
- Training and development opportunities
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
Your Responsibilities:
- Top quality customer service
- Working as part of a great team
- First point of contact for our guests
- Answering internal & external calls
- Good knowledge of the hotel facilities and services we offer
- Dealing with general guest requests
- Available to work when the team and customer needs you
- You are flexible with working night shifts
Useful Experience:
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
Night Auditor employer: Moxy Glasgow Merchant City
Contact Detail:
Moxy Glasgow Merchant City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding their values and customer service approach will help you align your personality with what they are looking for in a Night Auditor.
✨Tip Number 2
Highlight any previous experience in the service industry during your interactions. Share specific examples of how you've provided excellent customer service, as this is crucial for the role.
✨Tip Number 3
Be prepared to discuss your flexibility with night shifts. Since this role requires working at night, showing that you are adaptable and willing to meet the team's needs will make you a strong candidate.
✨Tip Number 4
If you have experience with hotel systems like Opera or Micros, mention it! Even if you don't, express your eagerness to learn these systems quickly, as this will demonstrate your commitment to the role.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the service industry, particularly any roles that involved customer service. Emphasise your ability to work as part of a team and your flexibility with night shifts.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you are excited about working at Moxy Glasgow Merchant City and how you can contribute to their team.
Highlight Relevant Skills: In your application, specifically mention any knowledge of hotel systems like Opera or Micros, as well as your understanding of food safety and licensing laws. This will demonstrate your preparedness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moxy Glasgow Merchant City
✨Show Your Customer Service Skills
As a Night Auditor, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle requests and resolve issues effectively.
✨Demonstrate Team Spirit
This role requires working as part of a team. During the interview, discuss your experiences collaborating with others and how you contribute to a positive team environment. Emphasise your flexibility and willingness to support your colleagues.
✨Familiarise Yourself with Hotel Systems
Knowledge of hotel systems like Opera and Micros can set you apart. If you have experience with these or similar systems, mention it. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with difficult guests or managing multiple tasks during busy periods. Prepare by thinking through potential scenarios and how you would respond to ensure guest satisfaction.
