Crew Member

Crew Member

Glasgow Full-Time No home office possible
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At a Glance

  • Tasks: Join us as a Crew Member, helping guests and creating memorable experiences.
  • Company: Be part of the vibrant Moxy Glasgow Merchant City, known for its fun atmosphere.
  • Benefits: Enjoy discounted stays, food perks, health plans, and generous holiday allowances.
  • Why this job: This role offers a dynamic environment where you can shine and connect with people.
  • Qualifications: We're looking for energetic team players with great communication skills and service experience.
  • Other info: On-call position with a competitive hourly rate and opportunities for growth.

This position is based on On Call (0 Hours) / Permanent contract.

Gross Hourly Salary - £12.64 per hour.

Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.

Main Tasks & responsibilities:

  • Helping guests and creating positive experiences.
  • Manage hotel room inventory and checking guests in/out the Moxy way.
  • Operate Food & Beverage outlets the Moxy way.
  • Manage all bills and payments correctly.
  • Prepare food, clean, tidy, restock, take deliveries and organize BOH areas.
  • Follow all food safety, licensing and health and safety policies to work safely.
  • Supporting other Crew Members and follow direction from Crew Leaders.
  • Promote and support the Moxy brand & the Marriott Bonvoy loyalty program.

We're looking for someone with Moxie, which is all of these things:

  • Have high energy and a fearless do-it-yourself attitude.
  • Good with people and enjoy chatting with guests.
  • Skilled multi-tasker who can balance hard work with great service.
  • Know being relaxed isn't the same as being lazy.
  • Clear communicator fluent in English (and other languages a plus!).

Useful Experience:

  • Experience within the service industry.
  • Knowledge of hotel systems such as Opera and/or Micros.
  • Knowledge of Food Safety & Licensing laws.
  • Personal experience of travel and travel industry.

BENEFITS FOR YOU!

  • Health Cash Plan.
  • Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
  • Discount on Food & Beverages at Marriott hotels worldwide.
  • Enhanced Maternity/Paternity/Adoption pay.
  • Pension scheme.
  • Twenty eight holidays (annually increasing to max thirty three holidays) pro-rata.

*A personality assessment can be part of the recruitment process.*

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Contact Detail:

Moxy Glasgow Merchant City Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Crew Member

✨Tip Number 1

Show your personality! The Moxy brand is all about creating a fun and relaxed atmosphere, so during any interactions, whether in person or over the phone, let your enthusiasm shine through. Be yourself and demonstrate how you can contribute to that vibrant environment.

✨Tip Number 2

Familiarise yourself with the Moxy brand and its values. Understanding what makes Moxy unique will help you align your responses and showcase how you embody their spirit. This knowledge can set you apart from other candidates who may not have done their homework.

✨Tip Number 3

Prepare to discuss your experience in the service industry. Think of specific examples where you've excelled in fast-paced environments or resolved guest issues effectively. Highlighting these experiences will demonstrate your capability to thrive as a Crew Member.

✨Tip Number 4

Practice your communication skills. Since being a clear communicator is essential for this role, consider engaging in mock conversations or role-playing scenarios. This will help you feel more confident when interacting with guests and team members during the interview process.

We think you need these skills to ace Crew Member

Confident Communication
Proactive Problem Solving
Teamwork
Customer Service Skills
Multi-tasking
Attention to Detail
Food Safety Knowledge
Knowledge of Licensing Laws
Experience with Hotel Systems (e.g., Opera, Micros)
Organisational Skills
Ability to Work in a Fast-Paced Environment
Adaptability
Fluency in English (additional languages a plus)
Positive Attitude
Time Management

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Crew Member position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Personal Statement: Write a personal statement that reflects your personality and enthusiasm for the role. Emphasise your communication skills, ability to work in a fast-paced environment, and your proactive approach to problem-solving.

Highlight Relevant Experience: Include any relevant experience in the service industry, particularly roles that involved customer interaction. Mention specific examples of how you created positive experiences for guests or handled challenging situations.

Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.

How to prepare for a job interview at Moxy Glasgow Merchant City

✨Show Your Energy

As a Crew Member, having high energy is crucial. Make sure to convey your enthusiasm during the interview. Share examples of how you've maintained a positive attitude in fast-paced environments.

✨Demonstrate Communication Skills

Since the role requires confident communication, practice articulating your thoughts clearly. Be prepared to discuss how you engage with guests and handle difficult situations effectively.

✨Highlight Teamwork Experience

Being a team player is essential for this position. Share specific instances where you've collaborated with others to create a fun and relaxed atmosphere for guests.

✨Familiarise Yourself with Hotel Systems

Knowledge of hotel systems like Opera and Micros can set you apart. If you have experience with these or similar systems, be ready to discuss it. If not, consider doing a bit of research to show your willingness to learn.

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