Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring guests have an unforgettable experience at Moxy Glasgow.
- Company: Join the vibrant Moxy brand, part of the renowned Marriott family, known for its fun atmosphere.
- Benefits: Enjoy health plans, discounted stays, and food perks at Marriott hotels worldwide.
- Why this job: Be part of a lively culture that values energy, creativity, and guest satisfaction.
- Qualifications: Experience in the service industry and a knack for multitasking are essential.
- Other info: Fluency in English is required; additional languages are a bonus!
The predicted salary is between 24286 - 36430 £ per year.
This position is based on a full-time contract.
Gross Salary - £30,358
Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
Main Tasks and Responsibilities:
- Helping guests and creating positive experiences
- Manage hotel room inventory and checking guests in/out the Moxy way
- Operate Food & Beverage outlets the Moxy way
- Manage all bills and payments correctly
- Prepare food, clean, tidy, restock, take deliveries and organise BOH areas
- Follow all food safety, licensing and health and safety policies to work safely
- Supporting other Crew Members
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi-tasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience:
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
Benefits for You:
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-three holidays)
Contact Detail:
Moxy Glasgow Merchant City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Leader (Duty Manager)
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique approach to hospitality. Understanding their values and how they create a fun, relaxed environment for guests will help you align your responses during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully handled challenging situations in a fast-paced environment. This will demonstrate your proactive attitude and ability to think on your feet.
✨Tip Number 3
Highlight your communication skills by engaging with current employees or alumni who have worked at Moxy or similar establishments. This can provide insights into the company culture and help you articulate your fit for the role.
✨Tip Number 4
If you have experience with hotel systems like Opera or Micros, be ready to discuss this knowledge in detail. If not, consider doing some research or even a short course to familiarise yourself with these systems, as it could give you an edge over other candidates.
We think you need these skills to ace Crew Leader (Duty Manager)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Crew Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in the service industry. Emphasise any roles where you demonstrated leadership, problem-solving, and customer service skills.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the Moxy brand and the specific role. Share examples of how you've created positive experiences for guests in previous positions and how you embody the qualities they are looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moxy Glasgow Merchant City
✨Show Your Energy
As a Crew Leader, high energy is key. Make sure to convey your enthusiasm during the interview. Share examples of how you've maintained a positive atmosphere in previous roles, especially in fast-paced environments.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've proactively solved problems. This could be anything from managing guest complaints to handling unexpected situations. Highlight your ability to think on your feet and keep things running smoothly.
✨Communicate Clearly
Since clear communication is essential for this role, practice articulating your thoughts clearly and confidently. Be ready to answer questions about your experience in customer service and how you ensure guests feel welcome and valued.
✨Know the Brand
Familiarise yourself with the Moxy brand and its values. Understand what makes it unique and be prepared to discuss how you can contribute to promoting the brand and enhancing the guest experience.
