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For Companies At a Glance
- Tasks: Lead hotel operations, inspire your team, and create unforgettable guest experiences.
- Company: Join Moxy, a vibrant brand under Marriott, known for fun and energetic hospitality.
- Benefits: Enjoy health plans, discounted stays, food perks, and generous holiday allowances.
- Why this job: Be part of a dynamic team that values hard work, fun, and guest satisfaction.
- Qualifications: 2+ years in hotel management and team leadership; experience with property management systems required.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
This position is based on a full time contract.
Energetic multitasker who leads from the front to maintains a smooth hotel operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Moxy brand to life creating a fun environment that makes guests feel at home.
Main Tasks and responsibilities
- Supports the General Manager in all aspects of the management of the hotel
- Customer service, guest relations and creating positive guest experiences
- Recruits and develops a team that delivers excellent service the Moxy way
- Ensure a profitable hotel operation in line with company goals
- Manage the team effectively and enforce company policies
- Actively involved in the day to day tasks of the team
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
Were looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Must have minimum 2 years hotel management experience
- Must have minimum 2 years team management
- Must haveproperty management system (preferably Opera) experience
- Knowledge of Point of Sale system (Preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing or social media experience
- Personal experience of travel and travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
AMRT1_UKCT
Operations Manager employer: Moxy Edinburgh Fountainbridge
Contact Detail:
Moxy Edinburgh Fountainbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Show your passion for hospitality! When you network or meet with potential employers, share your experiences that highlight your love for creating positive guest experiences. This will demonstrate that you embody the Moxy spirit.
✨Tip Number 2
Familiarize yourself with the Moxy brand and its unique approach to hospitality. Understanding their values and how they create a fun environment for guests will help you align your vision with theirs during interviews.
✨Tip Number 3
Leverage your previous hotel management experience by preparing specific examples of how you've successfully managed teams and operations. Highlighting your achievements will set you apart as a strong candidate.
✨Tip Number 4
Brush up on your knowledge of property management systems like Opera and Point of Sale systems like Micros. Being able to discuss your technical skills confidently can give you an edge in the selection process.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and required skills, such as customer service, team management, and knowledge of property management systems.
Tailor Your CV: Customize your CV to highlight relevant hotel management experience and team leadership roles. Emphasize your ability to create positive guest experiences and any specific achievements that align with the Moxy brand values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your high energy, multitasking abilities, and how you can bring the Moxy brand to life while ensuring a fun environment for guests.
Highlight Relevant Experience: In your application, make sure to detail your experience with property management systems like Opera and Point of Sale systems like Micros. Include any knowledge of food safety and licensing laws, as well as your experience in event management or marketing.
How to prepare for a job interview at Moxy Edinburgh Fountainbridge
✨Show Your Energy and Passion
As an Operations Manager, it's crucial to demonstrate your high energy and enthusiasm during the interview. Share examples of how you've inspired your team in previous roles and created a fun environment for guests.
✨Highlight Your Multitasking Skills
Prepare to discuss specific instances where you've successfully managed multiple tasks simultaneously. This role requires balancing hard work with excellent service, so showcasing your ability to juggle responsibilities will be key.
✨Emphasize Guest Relations Experience
Since this position focuses on customer service and creating positive guest experiences, be ready to talk about your past experiences in guest relations. Share stories that illustrate your ability to connect with guests and resolve issues effectively.
✨Demonstrate Your Business Acumen
The role requires a sound business understanding, so come prepared with insights into how you've contributed to profitability in previous positions. Discuss your experience with property management systems and how you've used data to drive decisions.
