Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in creating unforgettable guest experiences at our vibrant bar and reception.
- Company: Join the Moxy Edinburgh Fountainbridge, part of the global Marriott family, known for its fun atmosphere.
- Benefits: Enjoy discounted stays, food perks, health plans, and generous holiday allowances.
- Why this job: Be part of a lively culture where your energy and creativity can shine while making guests feel at home.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for service are essential.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 25000 - 35000 £ per year.
This position is based on a full time contract. Gross Salary: £30,358 per year.
Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun environment that makes guests feel at home.
Main Tasks and responsibilities:
- Helping guests and creating positive experiences
- Operate Food & Beverage outlets the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Supervise accurate and efficient reception operations including check in/out procedures
- Monitor the appearance, standards, and performance of the reception with an emphasis on training and teamwork
- Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
- Follow Moxy Marriott brand standards
- Together with the team enroll new members for Marriott Bonvoy (loyalty program)
- Ensure Marriott Metrics are met and exceeded
- Although emphasis is on front office the role also includes F&B operation
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi-tasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience:
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
Benefits for you:
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*A personality assessment can be part of the recruitment process*
Contact Detail:
Moxy Edinburgh Fountainbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Leader
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding their approach to hospitality and how they create a fun environment for guests will help you align your interview responses with their values.
✨Tip Number 2
Brush up on your knowledge of hotel systems like Opera and Micros. Being able to demonstrate your familiarity with these systems during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled challenging situations in a fast-paced environment. Highlighting your problem-solving skills and ability to maintain high service standards will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by engaging with the interviewers. Be enthusiastic and personable, as this role requires someone who is good with people and enjoys chatting with guests.
We think you need these skills to ace Crew Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the service industry, particularly in roles that involve guest interaction and team management. Emphasise any previous positions where you demonstrated high energy and a proactive attitude.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating positive guest experiences and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed teams or improved service standards in past roles.
Showcase Communication Skills: Since clear communication is key for this role, ensure your application reflects your fluency in English and any other languages you speak. You might want to include examples of how you've effectively communicated with guests or team members in previous jobs.
Highlight Relevant Knowledge: If you have experience with hotel systems like Opera or Micros, or knowledge of food safety and licensing laws, make sure to mention these in your application. This will demonstrate your readiness for the responsibilities outlined in the job description.
How to prepare for a job interview at Moxy Edinburgh Fountainbridge
✨Show Your Energy and Enthusiasm
As a Crew Leader, having high energy is crucial. Make sure to convey your enthusiasm for the role during the interview. Share examples of how you've created a fun environment in previous jobs, as this aligns with the Moxy brand.
✨Demonstrate Your Communication Skills
Since the role requires confident communication, practice articulating your thoughts clearly. Be prepared to discuss how you engage with guests and handle difficult situations, showcasing your ability to connect with people.
✨Highlight Your Problem-Solving Abilities
The job calls for a proactive problem solver. Think of specific instances where you've successfully resolved issues in a fast-paced environment. This will demonstrate your capability to handle challenges effectively.
✨Familiarise Yourself with Hotel Systems
Knowledge of hotel systems like Opera and Micros is beneficial. If you have experience with these or similar systems, be ready to discuss it. If not, do some research to show your willingness to learn and adapt.
