Crew Leader

Crew Leader (Bar & Reception Manager) – MOXY Edinburgh Fountainbridge

This position is based on a full time contract.
Gross Salary: £30,358 per year

Confident communicator comfortable in a fast-paced service focused role.

Proactive problem solver and team player, who builds a fun environment that makes guests feel at home.

Main Tasks and responsibilities

• Helping guests and creating positive experiences
• Operate Food & Beverage outlets the Moxy way
• Follow all food safety, licensing and health and safety policies to work safely
• Supervise accurate and efficient reception operations including check in/out procedures
• Monitor the appearance, standards, and performance of the reception with an emphasis on training and teamwork
• Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
• Follow Moxy Marriott brand standards
• Together with the team enroll new members for Marriott Bonvoy (loyalty program)
• Ensure Marriott Metrics are met and exceeded
• Although emphasis is on front office the role also includes F&B operation

Were looking for someone with Moxie, which is all of these things:

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multi tasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment can be part of the recruitment process*

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