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- Tasks: Lead hotel operations, ensuring guest satisfaction and team performance.
- Company: Moxy Belfast City, a bold and stylish hotel with a vibrant atmosphere.
- Benefits: Competitive salary, hotel discounts, pension, and career growth opportunities.
- Why this job: Join a fun team and create unforgettable experiences for guests.
- Qualifications: Strong hotel operations background and leadership skills.
- Other info: Dynamic environment with a focus on personal development and team spirit.
The predicted salary is between 36000 - 60000 £ per year.
About Moxy At Moxy, we do things differently. We’re bold. We’re social. We’re stylish. Our spaces are buzzing, our vibe is playful, and our team is at the heart of it all. Moxy Belfast City is right in the middle of the action – and now we’re looking for an Operations Manager who can keep the energy high, the service sharp, and the guest experience unforgettable.
Your Mission: To be the driving force behind the hotel’s day-to-day operations. You’ll support the General Manager by making sure every area of the hotel runs smoothly, guests are delighted, standards stay sky-high, and the Moxy vibe is felt in every corner of the building.
What You’ll Be Doing:
- Lead the show – Maintain a strong presence across the hotel, connecting with guests, supporting the crew, and keeping service fun, friendly and flawless.
- Drive performance – Help maximise revenue and profitability by spotting opportunities, managing costs, and supporting commercial decisions.
- Own the operations – Oversee housekeeping, food & beverage, front of house, and public areas to ensure standards, cleanliness and atmosphere are consistently top-tier.
- Champion service excellence – Make every guest interaction memorable, manage feedback, resolve issues with flair, and elevate the guest journey.
- Support your teams – Ensure staffing levels are right, training is up-to-date, morale is high, and everyone is working in sync.
- Keep things safe & compliant – Act as a Fire Marshal, ensure licensing regulations are met, complete operational checks, and uphold all health & safety standards.
- Collaborate & communicate – Work closely with department heads, contractors and suppliers while keeping the GM updated on daily operations and priorities.
- Be the problem-solver – From security and maintenance to checklists and procedures, you’re the person who sees what needs to be done and gets it sorted.
What We’re Looking For:
- Hotel experience – Strong operational background, ideally in a lifestyle or boutique hotel environment.
- Leadership energy – You inspire others, communicate clearly, and bring out the best in your team.
- Guest-obsessed mindset – You love creating personalised, memorable experiences.
- Commercial awareness – You understand budgets, forecasting and cost control, and you know how operations impact the numbers.
- Cool under pressure – You stay calm, organised and positive, even on the wildest days.
- The Moxy vibe – Fun, bold, hands-on and ready to bring personality into the role.
What’s in it for you?
- Competitive salary
- Hotel discounts
- Pension
- Educational Assistance Programme
- Career growth opportunities
- And much more – Moxy Belfast City is part of The MHL Hotel Collection
If you’re ready to bring energy, passion and personality to our leadership team, apply now and help shape the Moxy experience in Belfast!
Hotel Operations Manager in Plymouth employer: Moxy Belfast City
Contact Detail:
Moxy Belfast City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager in Plymouth
✨Tip Number 1
Get to know the Moxy vibe! Before your interview, spend some time in the hotel or check out their social media. This way, you can speak their language and show how you fit into their bold and playful culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We all love a good insider scoop!
✨Tip Number 3
Prepare to showcase your leadership skills! Think of examples from your past roles where you’ve inspired teams or improved guest experiences. Bring those stories to life during your interview – it’s all about making a memorable impression!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, we love a bit of enthusiasm!
We think you need these skills to ace Hotel Operations Manager in Plymouth
Some tips for your application 🫡
Show Your Personality: At Moxy, we love a bit of flair! Make sure your application reflects your unique personality and style. Don’t be afraid to let your boldness shine through – we want to see the real you!
Tailor Your Application: Take the time to customise your CV and cover letter for the Hotel Operations Manager role. Highlight your relevant experience in hotel operations and how it aligns with our vibrant Moxy vibe. We’re looking for that perfect fit!
Be Guest-Obsessed: In your application, share examples of how you've created memorable guest experiences in the past. Show us your passion for service excellence and how you can elevate the guest journey at Moxy Belfast City.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get this show on the road!
How to prepare for a job interview at Moxy Belfast City
✨Know the Moxy Vibe
Before your interview, dive into what makes Moxy unique. Familiarise yourself with their bold, playful style and how they create memorable guest experiences. This will help you connect with the interviewers and show that you’re genuinely excited about being part of their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you’ve led a team or improved operations. Highlight moments when you inspired others or resolved conflicts. This will demonstrate your leadership energy and ability to keep the service fun and flawless.
✨Be Guest-Obsessed
Think of specific instances where you went above and beyond for guests in previous roles. Share these stories during your interview to illustrate your guest-obsessed mindset. Remember, Moxy wants someone who can create personalised experiences that leave a lasting impression.
✨Stay Cool Under Pressure
Prepare for situational questions that test your ability to handle stress. Think of times when you managed a crisis or maintained high standards during busy periods. Showing that you can stay calm and organised will resonate well with the interviewers.