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- Tasks: Lead hotel operations, ensuring guest satisfaction and team performance.
- Company: Moxy Belfast City, a bold and stylish hotel with a vibrant atmosphere.
- Benefits: Competitive salary, hotel discounts, pension, and career growth opportunities.
- Why this job: Join a fun team and create unforgettable experiences for guests.
- Qualifications: Hotel experience, strong leadership skills, and a guest-focused mindset.
- Other info: Be part of a dynamic environment with plenty of opportunities to shine.
The predicted salary is between 36000 - 60000 £ per year.
About Moxy At Moxy, we do things differently. We’re bold. We’re social. We’re stylish. Our spaces are buzzing, our vibe is playful, and our team is at the heart of it all. Moxy Belfast City is right in the middle of the action – and now we’re looking for an Operations Manager who can keep the energy high, the service sharp, and the guest experience unforgettable.
Your Mission: To be the driving force behind the hotel’s day-to-day operations. You’ll support the General Manager by making sure every area of the hotel runs smoothly, guests are delighted, standards stay sky-high, and the Moxy vibe is felt in every corner of the building.
What You’ll Be Doing:
- Lead the show – Maintain a strong presence across the hotel, connecting with guests, supporting the crew, and keeping service fun, friendly and flawless.
- Drive performance – Help maximise revenue and profitability by spotting opportunities, managing costs, and supporting commercial decisions.
- Own the operations – Oversee housekeeping, food & beverage, front of house, and public areas to ensure standards, cleanliness and atmosphere are consistently top-tier.
- Champion service excellence – Make every guest interaction memorable, manage feedback, resolve issues with flair, and elevate the guest journey.
- Support your teams – Ensure staffing levels are right, training is up-to-date, morale is high, and everyone is working in sync.
- Keep things safe & compliant – Act as a Fire Marshal, ensure licensing regulations are met, complete operational checks, and uphold all health & safety standards.
- Collaborate & communicate – Work closely with department heads, contractors and suppliers while keeping the GM updated on daily operations and priorities.
- Be the problem-solver – From security and maintenance to checklists and procedures, you’re the person who sees what needs to be done and gets it sorted.
What We’re Looking For:
- Hotel experience – Strong operational background, ideally in a lifestyle or boutique hotel environment.
- Leadership energy – You inspire others, communicate clearly, and bring out the best in your team.
- Guest-obsessed mindset – You love creating personalised, memorable experiences.
- Commercial awareness – You understand budgets, forecasting and cost control, and you know how operations impact the numbers.
- Cool under pressure – You stay calm, organised and positive, even on the wildest days.
- The Moxy vibe – Fun, bold, hands-on and ready to bring personality into the role.
What’s in it for you?
- Competitive salary
- Hotel discounts
- Pension
- Educational Assistance Programme
- Career growth opportunities
- And much more – Moxy Belfast City is part of The MHL Hotel Collection
If you’re ready to bring energy, passion and personality to our leadership team, apply now and help shape the Moxy experience in Belfast!
Hotel Operations Manager in Birmingham employer: Moxy Belfast City
Contact Detail:
Moxy Belfast City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager in Birmingham
✨Tip Number 1
Get to know the Moxy vibe! Before your interview, spend some time in the hotel or check out their social media. This way, you can speak their language and show how you fit into their bold and playful culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We all love a good insider scoop!
✨Tip Number 3
Prepare to showcase your leadership skills! Think of examples from your past where you’ve inspired a team or solved a tricky problem. Moxy wants someone who can keep the energy high, so be ready to share your stories.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It’s a great way to remind them of your enthusiasm for the role and keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Personality: At Moxy, we love a bit of flair! Make sure your application reflects your unique style and energy. Don’t be afraid to let your personality shine through in your cover letter and CV.
Tailor Your Application: We want to see how you fit into our Moxy vibe. Customise your application to highlight your relevant experience in hotel operations and how you can contribute to keeping the energy high and service sharp.
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements that demonstrate your leadership skills and guest-obsessed mindset. We’re looking for examples that show how you’ve made a difference in previous positions.
Apply Through Our Website: Ready to join the Moxy team? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Moxy Belfast City
✨Know the Moxy Vibe
Before your interview, dive into what makes Moxy unique. Familiarise yourself with their bold, playful style and think about how you can embody that energy. Bring examples of how you've created memorable guest experiences in the past to show you understand the brand.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've inspired teams in previous roles. Think of specific instances where you’ve boosted morale or improved service standards. Moxy wants someone who can energise their crew, so be ready to share your strategies!
✨Demonstrate Commercial Awareness
Brush up on your knowledge of budgets, forecasting, and cost control. Be prepared to discuss how operational decisions impact profitability. Moxy is looking for someone who can spot opportunities, so think of examples where you’ve maximised revenue in past positions.
✨Be a Problem-Solver
Moxy needs someone who can handle challenges with flair. Prepare to talk about times when you’ve resolved issues under pressure. Highlight your ability to stay calm and organised, even during the busiest shifts, to show you’re the right fit for this dynamic environment.