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- Tasks: Lead a team to manage a £10m repairs budget and ensure top-notch service.
- Company: Moxie is dedicated to delivering exceptional property repair services in social housing.
- Benefits: Enjoy a £70,000 salary, 36 days holiday, flexible options, and enhanced sick pay.
- Why this job: Join us to shape a customer-focused culture and drive impactful results in housing.
- Qualifications: Experience in social housing repairs management and strong leadership skills required.
- Other info: Opportunity to mentor a diverse team and make a real impact in the community.
Are you already leading a team, driving performance, and shaping property repairs? If So Moxie is looking for Senior Operations Manager to take charge of delivering day-to-day repairs and larger, complex projects across our clients housing stock, managing a budget of around 10 million.
You’ll play a key role in creating a customer-focused culture that drives exceptional results while ensuring efficiency, compliance, and value for money. Your leadership will guide the team to exceed targets, resolve complex issues, and ensure top-notch repairs service for residents and tenants.
What you get:
- Salary 70,000 +
- 36 days holiday
- Flexible holiday options – buy or sell days to suit your needs
- Up to double-figure employer pension contributions.
- Access to an Employee Assistance Program (because your health matters).
- Enhanced sick pay for peace of mind.
- Free life assurance worth 5x your salary.
- Top-notch training and personal development opportunities.
What You’ll Do:
- Lead a 10m Responsive repairs budget
- Oversee responsive repairs across a designated area, ensuring all performance targets are hit or exceeded.
- Foster a high-performing, customer-centric culture that enhances satisfaction and meets organisational goals.
- Take charge of escalating and resolving customer complaints,
- always aiming for a positive outcome
- Build strong relationships with direct reports ( x6 Trade Supervisors), stakeholders across the wider team directorates, and resident panels.
- Manage trade staff up to 100 strong, across a wide area within Hampshire, Dorset and East Sussex, west London.
- Ensuring the team is well-balanced, effective, and meets productivity goals.
- Oversee works delivered by contractors, ensuring they meet standards for both performance and financial targets.
What you’ll Need:
- Proven track record within Social Housing Repairs management with the ability to lead, inspire, and mentor a diverse team across Social Housing repairs.
- A higher-level qualification in a construction-related field, plus Health & Safety qualifications.
- Significant experience managing budgets and driving financial performance.
- Expertise in overseeing a large workforce (100 Strong) across a broad geographic area to deliver high-volume repairs efficiently.
- Strong awareness of business dynamics and the ability to use data to inform decisions.
- Proficiency with repair management systems and the ability to plan and manage tasks for a large team.
- Ability to diagnose complex issues and implement solutions that drive continuous improvement.
If you’re ready to take the next step and make a real impact, managing a diverse workforce within responsive repairs, then Moxie People want to hear from you. Please send your CV
Senior Operations Manager employer: Moxie People
Contact Detail:
Moxie People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlight instances where you drove performance and resolved complex issues, as this aligns perfectly with what Moxie is looking for.
✨Tip Number 2
Familiarize yourself with the latest trends and challenges in social housing repairs. Being knowledgeable about current issues will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 3
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to opportunities at Moxie.
✨Tip Number 4
Prepare to discuss your experience with budget management and financial performance. Moxie is looking for someone who can handle a £10 million budget, so be ready to share how you've successfully managed budgets in previous roles.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing repairs management. Emphasize your leadership skills, budget management experience, and any relevant qualifications in construction or health & safety.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a diverse team. Mention specific examples of how you've driven performance and resolved complex issues in previous roles.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to managing budgets and improving service delivery. Use metrics to demonstrate how you have exceeded targets or improved customer satisfaction.
Showcase Your Problem-Solving Skills: Provide examples of how you've diagnosed complex issues and implemented solutions in your previous roles. This will demonstrate your ability to drive continuous improvement, which is crucial for the Senior Operations Manager position.
How to prepare for a job interview at Moxie People
✨Showcase Your Leadership Skills
As a Senior Operations Manager, your ability to lead and inspire a diverse team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, particularly in high-pressure situations.
✨Demonstrate Financial Acumen
Since you'll be managing a significant budget, it's important to discuss your experience with financial management. Highlight any previous roles where you successfully managed budgets and drove financial performance.
✨Emphasize Customer-Centric Approach
Moxie values a customer-focused culture. Prepare to discuss how you've fostered customer satisfaction in previous roles, including how you've handled complaints and resolved issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of complex issues you've faced in the past and how you implemented solutions that led to continuous improvement in operations.
