At a Glance
- Tasks: Lead and mentor a team supporting women facing complex challenges in a supportive housing environment.
- Company: Join a dedicated team making a real difference in the lives of vulnerable individuals.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Flexible working hours with opportunities for professional growth and training.
- Why this job: Empower women overcoming trauma and homelessness while advancing your career.
- Qualifications: Experience in housing support services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Permanent, Part-time
Hours: 24 hours per week
Shifts: 2 x 6 hour day shifts and 1 x 12 hour night shift
Salary: Competitive (dependent on experience)
Location: Beddau near Pontypridd
Are you an experienced Support Worker ready to step into a leadership role? We are seeking a dedicated and resilient Senior Support Worker to join our team in a specialised Supported Housing environment. In this role, you will play a vital part in leading a team that empowers women facing complex challenges, including poor mental health, trauma, substance misuse, and homelessness. If you are passionate about trauma-informed care and want to mentor others to deliver life-changing support, we want to hear from you.
What You’ll Do (Role Overview)
As a Senior Support Worker, you will work closely with the Operations Manager to lead, mentor, and supervise our passionate Support Team. You will balance a reduced personal caseload of clients with operational responsibilities, ensuring our services remain high-quality, person-centred, and compliant.
Key Responsibilities
- Team Leadership & Mentoring: Provide day-to-day guidance, coaching, and mentoring to Support Workers. Assist with staff supervisions, appraisals, and the induction of new team members.
- High-Quality Case Management: Manage a reduced caseload of women with complex needs, conducting regular needs assessments, risk assessments, and creating tailored safety plans (including MARF, SERAF, MARAC).
- Empowerment & Support: Help clients build independent living skills, navigate parenting, manage finances, sustain their tenancies, and advocate for their rights.
- Quality Assurance: Manage client referrals, maintain accurate waiting lists, and monitor service standards to ensure they meet the Housing Support Grant (HSG) framework.
- Operational Duties: Maintain precise, confidential records, prepare operational reports, and participate in the 24‑hour on-call manager rota system.
What We Are Looking For
- Experience: Minimum of 1 year of direct experience delivering housing-related support services, with a proven track record of working with vulnerable individuals facing multiple, co-occurring needs (e.g., domestic abuse, mental health issues, substance use).
- Skills: Excellent communication (written and verbal) and IT literacy (MS Office, Teams). Strong risk identification and safeguarding knowledge for adults and children.
- Approach: A firm commitment to fairness, flexibility, and a person-centred, trauma-informed approach.
- Requirements: A good standard of general education, a full driving licence, and access to a vehicle for business use.
- Flexibility: Ability to work flexibly, including evenings, weekends, and taking part in the 24‑hour on-call rota. You will need to be a driver with access to a vehicle.
Desirable (But Not Essential)
- A recognised qualification in social care, housing, counselling, or youth work (e.g., NVQ/ILM Level 3 or above).
- Accredited training in trauma-informed practice, ACEs recovery toolkit, PIE, or Mental Health First Aid (or a willingness to complete these within 18 months of appointment).
- Previous line management or project planning experience.
Why Join Us?
- Make a Real Difference: Directly impact the lives of women overcoming trauma and homelessness.
- Professional Growth: We heavily invest in your development. If you don't already have advanced certifications in trauma-informed practice or mental health support, we will support you to achieve them within your first 18 months.
- A Supportive Culture: Work within a collaborative, ambitious learning environment where your voice and the lived experiences of our clients truly matter.
PLEASE NOTE THIS ROLE IS OPEN TO FEMALE CANDIDATES ONLY - IT IS EXEMPT FROM THE EQUALITY ACT 2010
How to Apply
If you are ready to bring your leadership skills and empathy to a role that truly matters based in Beddau near Pontypridd, please submit your CV and a brief cover letter highlighting your relevant experience or contact Moesha @ Moxie people for an informal chat.
Senior Support Worker in Pontypridd employer: Moxie People
Join us as a Senior Support Worker in Beddau, where you will be part of a dedicated team committed to empowering women facing complex challenges. We offer a supportive work culture that values your input and invests in your professional growth, ensuring you have the resources to make a real difference in the lives of those we serve. With flexible working hours and a focus on trauma-informed care, this role provides a meaningful opportunity to lead and mentor others while enhancing your own skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Worker in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector, especially those who might know about openings for Senior Support Workers. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to trauma-informed care and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for empowering others during interviews. Share specific examples of how you’ve supported clients in overcoming challenges, as this will resonate well with employers looking for a dedicated Senior Support Worker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Support Worker in Pontypridd
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Support Worker role. Highlight your leadership experience and any relevant qualifications, especially in trauma-informed care.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting women facing complex challenges. Share specific examples of how you've made a difference in previous roles.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet personable – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Moxie People
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the Senior Support Worker role. Familiarise yourself with trauma-informed care principles and the challenges faced by women in supported housing. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in mentoring and leading teams. Think of specific examples where you’ve guided others or managed a caseload effectively. Highlighting your leadership style and how it aligns with the company’s values will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Prepare scenarios related to risk assessments or supporting clients with multiple needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company’s approach to client empowerment. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
