At a Glance
- Tasks: Lead essential frontline services that keep communities clean and thriving.
- Company: Join Rhondda Cynon Taf County Borough Council, a key player in local environmental services.
- Benefits: Enjoy 35 days annual leave, a strong pension scheme, and a focus on wellbeing.
- Other info: This is a fully on-site role with excellent career progression opportunities.
- Why this job: Make a real impact on your community while driving change and modernising services.
- Qualifications: Experience in managing large teams and understanding public-facing service sensitivities.
The predicted salary is between 40000 - 50000 £ per year.
Do you lead frontline services that communities rely on every day? When waste is collected on time, streets are clean and parks are well cared for, people notice. These services are highly visible, politically sensitive, and essential to daily life - and strong leadership makes all the difference.
Moxie People are proud to be partnering with Rhondda Cynon Taf County Borough Council to recruit a Head of Streetcare Services, a senior leadership role within the Council’s Environmental Services division.
Reporting to the Service Director, you’ll provide strategic and operational leadership across Waste Services, Public Spaces (cleansing and parks), and Facilities Cleaning. You’ll lead experienced service managers and large multi‑disciplinary frontline teams, ensuring services are safe, compliant, well‑planned and consistently high‑performing. You’ll play a key role in modernising services, driving cultural change, improving performance and preparing the service for future environmental and legislative challenges.
You’ll work closely with elected members and senior officers, prepare and present reports to scrutiny and committee, manage revenue and capital budgets, and lead service planning, performance management and change activity. Streetcare in RCT covers the full public‑realm portfolio: waste and recycling collections, street cleansing, grounds and parks maintenance, and the Council’s facilities cleaning service. This is a fully on‑site role based at Tŷ Glantaf, Unit B23, Taffs Fall Road, Treforest Industrial Estate, Pontypridd. Hybrid working is not available due to the operational nature of the services.
Head of Service – Level 2 salary: £Local Government Pension Scheme ~35 days annual leave plus public holidays, with the option to purchase additional leave ~ A strong organisational focus on wellbeing, development and inclusion ~ The opportunity to lead essential services that directly impact local communities
You’ll be a confident operational leader with experience managing large, diverse teams delivering frontline services. You’ll understand the sensitivities of public‑facing services and the statutory responsibilities that sit within environmental services, or be able to quickly get to grips with legislation such as the Environmental Protection Act and Clean Neighbourhoods & Environment Act. You’ll be confident using data, KPIs and service plans to drive performance, identify trends and make evidence‑based decisions. Experience across waste, cleansing, parks or facilities cleaning, with depth in at least one area, is essential. You’ll be skilled at building relationships with communities, partner agencies and regional networks. This role would suit an experienced Service Manager or Operations Manager looking to step into a Head of Service position, bringing strong operational leadership and a track record of delivering change.
Midnight, Sunday 26th April
Head of Service Manager in Pontypridd employer: Moxie People
Rhondda Cynon Taf County Borough Council is an exceptional employer, offering a unique opportunity to lead vital frontline services that enhance community wellbeing. With a strong commitment to employee development, wellbeing, and inclusion, you will enjoy generous benefits such as 35 days of annual leave and the Local Government Pension Scheme, all while making a meaningful impact on local lives in a supportive and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Manager in Pontypridd
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Rhondda Cynon Taf County Borough Council. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council’s recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their work. Bring your A-game by thinking of examples from your past experience that demonstrate your leadership skills and ability to drive change in frontline services.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Head of Service Manager. Plus, you’ll get all the latest updates on new opportunities and tips straight from us at StudySmarter to help you land that dream job.
We think you need these skills to ace Head of Service Manager in Pontypridd
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing frontline services. We want to see how your skills align with the role of Head of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:This role is all about strong leadership, so be sure to emphasise your experience leading diverse teams. Share specific examples of how you've driven performance and managed change in previous roles – we love a good success story!
Know Your Legislation:Familiarise yourself with key legislation like the Environmental Protection Act and Clean Neighbourhoods & Environment Act. We’re looking for someone who can quickly get to grips with these laws, so mentioning your knowledge or willingness to learn will definitely work in your favour.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Moxie People
✨Know Your Services Inside Out
Make sure you have a solid understanding of the services you'll be overseeing, like waste management and public spaces. Familiarise yourself with the Environmental Protection Act and Clean Neighbourhoods & Environment Act, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large, diverse teams. Think about specific challenges you've faced and how you successfully managed them, especially in public-facing roles.
✨Data is Your Best Friend
Be ready to discuss how you've used data and KPIs to drive performance in previous roles. Bring examples of how you've identified trends and made evidence-based decisions to improve service delivery.
✨Build Relationships
Demonstrate your ability to build strong relationships with communities and partner agencies. Prepare to talk about how you've engaged with stakeholders in the past and how you plan to continue doing so in this role.
