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For Companies At a Glance
- Tasks: Provide IT support, solve tech issues, and manage user accounts in a collaborative team.
- Company: Purpose-led organisation in Pontypool investing in digital services.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Why this job: Join a supportive team and enhance your IT skills while helping communities.
- Qualifications: Experience with Microsoft 365 and strong communication skills are essential.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
The predicted salary is between 29047 - 30575 £ per year.
We are delighted to be supporting a purpose-led organisation in Pontypool that is investing in its digital services and infrastructure, and they are looking for an IS Support Officer to join them on a 9-month FTC.
If you enjoy solving problems, supporting people, and being the person others rely on when tech isn’t behaving, this could be a brilliant fit.
The Role
You’ll be part of a friendly, collaborative IT team, providing first and second line support across the organisation. Day to day, you’ll be:
- Acting as the first point of contact for IT queries, resolving issues efficiently and professionally.
- Supporting Microsoft 365 applications and wider desktop environments.
- Managing user accounts and access through Active Directory / Azure.
- Supporting mobile devices, hardware, and system configurations.
- Working closely with third line support to ensure smooth escalation and resolution.
- Contributing to improvements in systems, processes, and digital ways of working.
This is a varied role where no two days are the same - ideal for someone who enjoys both technical problem-solving and working closely with people.
About You
We’re looking for someone who is:
- Confident providing IT support to users of all technical abilities.
- Comfortable explaining technical issues in a clear, user-friendly way.
- Experienced with Microsoft 365, hardware, and basic networking.
- Familiar with Active Directory / Azure environments.
- Proactive, organised, and able to manage multiple priorities.
- A strong communicator who enjoys building relationships.
A relevant IT qualification or equivalent experience would be beneficial. Welsh language skills are welcome but not essential.
Why This Role?
This isn’t just another IT support job. It’s an opportunity to:
- Work in a values-driven organisation where your work has real impact.
- Be part of a supportive, established team.
- Gain exposure to a broad and evolving IT environment.
- Contribute to services that genuinely support communities.
If you’re looking for a role where your technical skills are valued and your work makes a difference, we’d love to tell you more. Contact Stevie for more information or to schedule a confidential chat.
IS Support Officer in Pontypool employer: Moxie People
Contact Detail:
Moxie People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IS Support Officer in Pontypool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. The more connections you make, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are answering them, the more confident you'll feel when it’s time for the real deal.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to handle the challenges of the IS Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IS Support Officer in Pontypool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IS Support Officer role. Highlight your experience with Microsoft 365, Active Directory, and any relevant IT qualifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your problem-solving skills can make a difference. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Communication Skills: As an IS Support Officer, you'll be helping people with varying tech abilities. Make sure your application demonstrates your ability to explain technical issues in a clear and user-friendly way. We love strong communicators!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Moxie People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and basic networking. Be ready to discuss how you've used these tools in past roles or projects. The more confident you are with the tech, the better you'll be able to impress them!
✨Practice Problem-Solving Scenarios
Since this role involves a lot of troubleshooting, think of common IT issues and how you would resolve them. Prepare to walk through your thought process during the interview. This shows that you can think on your feet and handle real-world problems.
✨Communicate Clearly and Confidently
You’ll need to explain technical issues to users of varying abilities, so practice simplifying complex concepts. Use examples from your experience where you successfully helped someone understand a tech problem. This will highlight your communication skills.
✨Show Your Team Spirit
This role is all about collaboration, so be prepared to talk about how you work within a team. Share examples of how you've contributed to team success or supported colleagues in the past. They want to see that you're not just a tech whiz but also a great team player!