At a Glance
- Tasks: Lead a dedicated team supporting families affected by domestic abuse.
- Company: Compassionate organisation focused on community welfare in Monmouthshire and Newport.
- Benefits: Competitive salary, 25 days leave, enhanced pension, and ongoing training.
- Other info: Flexible hours and opportunities for professional growth in a supportive environment.
- Why this job: Make a real difference in the lives of vulnerable families while developing your leadership skills.
- Qualifications: Experience in relevant sectors, strong leadership, and excellent communication skills.
The predicted salary is between 28683 - 28683 £ per year.
- Service Manager (3635853) Newport, Wales
- Service Manager – Domestic Abuse Community Team
Salary
£28,683 per annum
Hours
35 hours per week (flexibility required to meet the needs of the service)
Lead a service that helps families live safely and independently.
We're looking for an experienced and compassionate
Service Manager to lead a dedicated community-based domestic abuse service supporting families across Monmouthshire and Newport.
This is an opportunity for someone who enjoys leading people, maintaining high-quality standards and ensuring vulnerable families receive safe, effective and person-centred support.
You'll oversee the day-to-day operation of the service, providing leadership to a team of Support Workers while ensuring the service consistently meets contractual, safeguarding and quality requirements.
The Role
As Service Manager, you'll be responsible for the operational management of the service, ensuring staff are well supported and services are delivered to the highest standard.
You’ll provide regular supervision, guidance and reflective practice to your team, oversee performance, manage staffing matters including annual leave, sickness and induction, and ensure colleagues have the training and support needed to succeed.
Alongside leading the team, you’ll monitor service performance, oversee caseload management and ensure robust safeguarding, risk assessment and safety planning processes are embedded throughout the service.
You’ll regularly audit case files, monitor outcomes and ensure accurate reporting is completed in line with funding and contractual requirements.
Working collaboratively with statutory and voluntary sector partners, you’ll help maintain strong referral pathways and promote joined-up support for families affected by domestic abuse, while contributing to awareness-raising and trauma-informed practice across the wider service.
About You
We're looking for someone who can confidently balance people leadership with operational oversight.
You’ll bring
- At least two year's experience working within a relevant sector.
- Experience leading, motivating and supporting staff.
- A sound understanding of the impact of domestic abuse on families.
- Knowledge of psychologically informed and trauma-informed approaches.
- Experience of safeguarding, risk management and complex decision-making.
- The ability to build positive relationships with partner agencies and coordinate effective referrals.
- Strong organisational skills with the ability to prioritise competing demands.
- Excellent written and verbal communication skills.
- Good IT skills, including Microsoft Office, Teams and Outlook.
- A professional approach with clear boundaries and a commitment to continuous service improvement.
- What You’ll Be Responsible For
- Leading and developing a team of Support Workers.
- Maintaining high standards of service delivery and quality assurance.
- Ensuring safeguarding and risk management processes are robust and effective.
- Monitoring service performance against contractual requirements.
- Completing case audits and overseeing accurate record keeping.
- Managing budgets, finance processes and service reporting.
- Building effective relationships with partner agencies across Monmouthshire and Newport.
- Promoting psychologically informed, trauma-informed practice throughout the service.
- In Return
- Salary of
- £28,683 per annum
- 25 days annual leave, increasing with service
- Enhanced employer pension following probation
- Ongoing training, reflective practice and professional development
- Opportunity to participate in a Tier 2 on-call rota and play a key role in shaping a vital community service.
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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Service Manager in Newport employer: Moxie People
Moxie People offers an exceptional work environment for Gas Engineers, prioritising employee well-being with a generous holiday allowance and a focus on work-life balance. The company fosters a culture of independence, allowing you to manage your own schedule while contributing to meaningful social housing projects in the vibrant Greater London area. With opportunities for professional growth and a supportive team, Moxie People stands out as a rewarding employer for those seeking stability and purpose in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Newport
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Moxie People.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Moxie People!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Moxie People, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Moxie People or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Newport
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Moxie People:Before hitting send, make sure to tailor your application specifically to Moxie People! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Moxie People
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
